Receptionist - Jabal Ali (Emiratisation)

Chalhoub Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Chalhoub Group is seeking a Front Desk Attendant for their Dubai office. The role includes managing front office operations such as answering calls, greeting visitors, and handling mail. Successful candidates, ideally UAE Nationals, will receive support for career growth and a competitive benefits package including healthcare and flexible working options.

Benefits

Healthcare

Child education contributions

Remote working policies

Exclusive employee discounts

Qualifications

• Strong communication skills essential for handling calls and guest interactions.
• Organizational skills required for managing mail and office tasks.
• Prior experience in customer service is highly valued.

Responsibilities

• Handle incoming and outgoing calls, dispatch mail and couriers.
• Greet visitors and assist with their inquiries.
• Manage guest reservation systems and maintain up-to-date telephone lists.

Skills

Communication

Organization

Customer Service

Job description

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands, and over 65 years of experience in the region, we have become a major player in the beauty, fashion, and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth, we are looking to build a world-class team. From physical retail to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are seeking top talent to join us on this journey of exploring new horizons together.

What you'll be doing

Our Front Desk Attendant is responsible for all front office operations, such as handling incoming and outgoing telephone calls, dispatching mail, couriers, and managing timesheets. The job holder is the single point of contact for all messages and information.

• Daily collection and delivery of mail from PO Box and transfer to the office mailroom when assigned
• Operate the telephone switchboard to answer, screen, and forward calls, providing information and taking messages
• Provide information about the establishment, such as location and working hours of departments or offices, employees within the organization, or services provided
• Greet persons entering the establishment, determine the nature and purpose of their visit, and direct or escort them to specific destinations
• Maintain the guest reservation system
• Receive, sort, and route mail, including courier deliveries
• Manage the mailroom by allocating mail space for each department or company
• Assist staff and keep track of international calls and faxes to enable the accounts department to debit the amount to the personnel
• Be aware of staff locations, such as out of the office in meetings, on leave, or on business trips
• Arrange for public transportation if requested by guests
• Maintain up-to-date telephone lists
• Perform other clerical duties as needed, such as filing, photocopying, and collating

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our group offers diverse career paths for those who are extraordinary, every day.

We recognize the value you bring, and we strive to provide a competitive benefits package, including healthcare, child education contributions, remote and flexible working policies, as well as exclusive employee discounts. To view all our perks and benefits, click here.

Empowering Emirati Talent

At Chalhoub Group, we believe in the power of diverse perspectives and inclusive workplaces. We are proud to support the development of UAE National talent and are committed to empowering the next generation of leaders.

This opportunity is exclusively open to UAE Nationals holding a family book, as part of our long-term vision to invest in the nation’s future and shape a thriving, homegrown leadership pipeline.