Receptionist | Hilton Dubai Palm

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company seeks a Receptionist for Hilton Dubai Palm Jumeirah. This role involves providing exceptional guest service, managing check-in/check-out processes, and ensuring adherence to hotel standards. Ideal candidates will have prior experience in customer service and demonstrate strong communication skills, contributing to an outstanding guest experience.

Qualifications

• Previous experience in a customer-focused industry.
• Commitment to delivering high level of customer service.
• Positive attitude and good communication skills.

Responsibilities

• Ensure efficient reception experience for Guests including check-in/out.
• Demonstrate a high level of customer service at all times.
• Complete audit procedures as required.

Skills

Customer Service

Communication Skills

Education

High School Certificate or Equivalent

Tools

Property Management Systems

Job description

Job Description - Receptionist | Hilton Dubai Palm (HOT0BLXL)

Job Number: HOT0BLXL

Work Location: Hilton Dubai Palm, The Palm Island, Dubai

At Hilton Dubai Palm Jumeirah, a Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required.
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Use correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with hotel credit policies.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
• Follow company brand standards.
• Assist other departments as necessary.

What are we looking for?

At Hilton Dubai Palm Jumeirah, Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous experience in a customer-focused industry.
• Completed high school certificate or equivalent.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!