Receptionist German Speaker

AccorHotel; Abu Dhabi; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Office Associate to join their team. This role involves managing guest check-ins and check-outs, handling reservations, and providing exceptional customer service. The ideal candidate will have a degree in Hotel Management and a passion for creating memorable experiences for guests. With opportunities for career advancement and a supportive work environment, this position offers a competitive salary and comprehensive benefits, including health insurance and training programs. If you thrive in a fast-paced environment and enjoy working with diverse clientele, this is the perfect opportunity for you.

Benefits

Health Insurance

Training and Development Opportunities

Employee Recognition Programs

Work-Life Balance Policies

Transportation Services

Social Events and Activities

Employee Wellness Programs

Uniforms Provided

Qualifications

• Minimum 1 year experience in a similar role at a star hotel.
• Multilingual capabilities in English, Russian, German, and Arabic.

Responsibilities

• Register and process check-ins and check-outs efficiently.
• Handle guest complaints and ensure satisfaction.
• Maintain cleanliness and neatness of the front office area.

Skills

Customer Service

Cashiering

Complaint Resolution

Communication Skills

Multilingual (English, Russian, German, Arabic)

Education

University Degree in Hotel Management

Job description

MAIN DUTIES AND RESPONSIBILITIES:

1. Register and process check-ins for all arrivals.
2. Handle guest check-outs efficiently and professionally.
3. Update guest information into the computer after check-in.
4. Manage cashiering duties, foreign exchange transactions, night audits, and settlement upon guest departure.
5. Handle walk-in reservations and process call-in reservations when the reservations section is closed.
6. Provide friendly and courteous service to guests and respond promptly to all requests and inquiries.
7. Resolve guest complaints/requests and liaise with relevant departments for immediate follow-up.
8. Handle issuance of guest room key cards and ensure effective control for guest security.
9. Check and convey messages, mail, and packages to guests.
10. Assist at the Information counter, Foreign Exchange, Night Audit, and Business Centre as assigned.
11. Have knowledge of hotel rate codes, packages, segmentation, discounts, and handling procedures.
12. Handle safe deposit boxes according to policies and procedures.
13. Report any unusual occurrences or requests to the manager.
14. Be aware of hotel accident prevention policies.
15. Ensure the cleanliness and neatness of the front office area.
16. Greet all guests on arrival and departure.
17. Review logbooks, verify outstanding items, and follow up on pending issues.
18. Monitor hotel situation, occupancy, functions, groups, and VIPs.
19. Communicate all relevant information to the next shift for smooth operations.
20. Prepare for daily arrivals, including room allocations, amenities, and guest requests.
21. Maintain contact with hotel guests to ensure issues are handled efficiently and courteously.
22. Review and update the logbook regularly.
23. Check equipment regularly.
24. Maintain a professional appearance and friendly disposition at all times.
25. Oversee day-to-day operations.
26. Report regularly on happenings to the Assistant Front Office Manager or Front Office Manager.
27. Follow fire procedures and first aid procedures.
28. Handle guest complaints and report to the manager.

Qualifications:

University Degree in Hotel Management with minimum 1 year experience in a similar role at a star hotel.

Required Languages: English, Russian, German, Arabic.

Additional Information:

• Competitive Salary and Compensation: Rixos Marina Abu Dhabi offers a salary reflecting industry standards.
• Training and Development Opportunities: Access to training programs for skill enhancement and career growth.
• Career Advancement: Opportunities within Rixos Hotels group.
• Health and Wellness Benefits: Comprehensive health insurance.
• Employee Recognition Programs: Programs to reward outstanding performance.
• Work-Life Balance: Policies promoting balance, including flexible scheduling.
• Uniforms and Dress Code: Provided or guidelines for professional appearance.
• Social Events and Activities: Events and team-building activities.
• Transportation Services: Available for employees.
• Employee Wellness Programs: Fitness classes or gym access.

Remote Work: No

Employment Type: Full-time