Receptionist (Front Stage Agent)

Paramount Hotel Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Receptionist to serve as the main guest contact from arrival to departure. The successful candidate will have at least 1 year of experience in a similar role within an international five-star hotel and must be fluent in English. Responsibilities include guest registration, assisting throughout their stay, and handling cashiering duties.

Qualifications

• A minimum of 1 year experience in a Receptionist/Guest Service position in an international five-star hotel.
• High level of verbal and written English. Additional languages are a plus.

Responsibilities

• Be the main point of contact for guests from arrival to departure.
• Register guests according to hotel policies.
• Assist guests with their needs throughout their stay.
• Close individual cashier audits at the end of each shift.

Skills

Guest service skills

Communication in English

Knowledge of OPERA PMS

Microsoft Office applications

Job description

Job Purpose

To be the main point of contact for the guests upon arrival until their departure and to handle all enquiries throughout their stay in a friendly and effective manner.

Job Description

• Comprehensive knowledge of the Hotel, including all departments, services and outlets
• Provide a warm welcome to all guests on arrival
• Register guests in line with the established guest registration policy
• Take payment from guests on departure and close their bills accurately
• Be efficient in assisting guests throughout their stay with any requirements
• Sell rooms to walk-in guests at the maximum rate possible
• Ensure that the Front Stage/Guest Services Desk is manned at all times, as well as operationally prepared and stocked with all required items
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
• Update all information given by guests on the Registration Card on check-in into Opera, making sure that all required information has been provided
• File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket checks
• Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached to the Registration Cards neatly
• Attend the daily shift briefings and monthly communication meetings
• Identify and anticipate guest’s needs and assist in any possible way
• Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times
• Assist with escorting guests to their rooms on arrival, explaining all the features and facilities
• Carry out cashiering duties like foreign currency exchange, paid-outs, etc.
• Close the individual cashier audit at the end of each shift, ensuring that all details balance
• Maintain a cash float and take full responsibility for it, ensuring that it is balanced at all times
• Minimize rebates and ensure that they all have sufficient justification, back-up and signatures
• Perform any related duties and special projects as requested by Management

Qualifications & Experience

• Minimum of 1 year experience in a Receptionist/Guest Service position at Front Stage, preferably in an international five star hotel
• High level of verbal and written in English. Additional language would be a plus
• Knowledge of Microsoft Office applications
• Knowledge of OPERA PMS