Receptionist - Franchise

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Receptionist to provide exceptional service from check-in to check-out. The role involves managing guest queries, ensuring efficient reception operations, and maintaining high customer service standards. Ideal candidates should have prior customer service experience and a commitment to quality service.

Benefits

Housing Allowance

Transportation Allowance

Service Charge

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to high-quality customer service.

Responsibilities

• Achieve positive outcomes from Guest queries in a timely manner.
• Ensure an efficient reception experience for Guests.
• Maximize room occupancy and promote hotel services.

Skills

Customer Service

Communication

IT Proficiency

Teamwork

Education

High School Certificate or Equivalent

Job description

Job Requirements

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

As a Receptionist, you will:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures as required
• Keep the Front Office Manager and Reception Supervisors fully informed of relevant guest feedback and feedback from other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses and assist with the Night Team's training and development efforts
• Have knowledge of hotel room categories, rates, packages, promotions, and general product knowledge necessary for daily duties
• Maximize room occupancy and promote hotel services and facilities using up-selling techniques
• Follow correct procedures for accepting foreign currencies, credit cards, and cash according to hotel credit policies
• Comply with hotel security, fire regulations, and health and safety legislation
• Operate front of house equipment and property management systems in accordance with policies and procedures
• Follow company brand standards
• Assist other departments as necessary

Work Experience

To succeed as a Hilton brand Receptionist, you should demonstrate:

• Previous experience in a customer-focused industry
• High school certificate or equivalent
• A positive attitude and good communication skills
• A commitment to high-quality customer service
• Excellent grooming standards
• The ability to work independently and as part of a team
• Proficiency in IT

Experience in cash handling is advantageous.

Benefits

• Housing Allowance
• Transportation Allowance
• Service Charge

Disclaimer

This position is with a hotel owned and operated by an independent franchisee. The franchisee manages all employment practices, including recruitment, hiring, salary, benefits, and data processing. Employment benefits are provided by the franchisee, not Hilton. Acceptance of this position indicates employment by the franchisee under their terms.