Receptionist - Foreign Language Speaker

PALAZZO VERSACE DUBAI; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxurious hotel in Dubai is seeking a Front Desk Agent to provide exceptional customer service, manage guest check-ins, and handle payments accurately. This role requires experience in a 5-star environment and fluency in Russian and English, offering a chance to contribute to a world-class guest experience.

Qualifications

• 2 years front desk experience in a 5-star hotel.
• Fluency in written and spoken Russian & English required.

Responsibilities

• Perform guest check-in and provide a warm welcome.
• Handle payment and guest inquiries efficiently.
• Maintain guest privacy by managing information securely.

Skills

Customer Service

Multitasking

Attention to Detail

Education

Secondary Education/Degree in Hotel Management

Tools

Microsoft Office

Opera

Job description

JOB SUMMARY

Main duties/responsibilities:

• Give a warm and engaging welcome to guests on arrival and perform guest check-in

• Take payment from guests on departure and close their bills correctly

• Be efficient in assisting guests throughout their stay with any requirements

• Sell rooms to walk-in guests at the maximum rate possible

• Ensure that the Guest Services desk is manned, operationally prepared and stocked at all times

• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

• Update all information given by guests on the Registration Card on check-in into the Opera system making sure that all required information has been provided

• Ensure all the guests has been assisted in timely manner with their special requests and reservations

• Scan the passport of every guest on arrival and save the data correctly

• Logs and keep the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance

• Attend the daily handover briefing at the beginning of each shift

• Carry out cashiering duties like foreign currency exchange, paid-outs etc.

• Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times

• Perform any related duties and special projects as requested by the Front Office Manager/Team Leader

CANDIDATE PROFILE

• Secondary Education/Degree in hotel management

• 2 years front desk experience in a 5 star Hotel

• Knowledge of basic Microsoft Office applications

• Knowledge of Opera (Front Office Applications)

• Fluency in written and spoken Russian & English