Receptionist - Foreign Language Speaker

PALAZZO VERSACE HOTEL L.L.C; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Receptionist who speaks foreign languages. This role involves providing a warm welcome to guests, managing check-ins, and ensuring exceptional customer service throughout their stay. The ideal candidate will have experience in a 5-star hotel environment, be fluent in Russian and English, and possess strong cash handling skills. Join a dynamic team and contribute to creating memorable experiences for guests while maintaining high standards of service and professionalism.

Qualifications

• 2 years of front desk experience in a 5-star hotel.
• Knowledge of basic Microsoft Office applications and Opera.

Responsibilities

• Welcome guests warmly and perform guest check-in.
• Maintain privacy of guests and assist with special requests.

Skills

Fluent in Russian

Fluent in English

Customer Service

Cash Handling

Education

Secondary Education

Degree in Hotel Management

Tools

Microsoft Office

Opera

Job description

Receptionist - Foreign Language Speaker, Dubai

Location:

Job Category:

Hospitality

Job Reference:

m6f98bnw

Job Views:

Posted:

Expiry Date:

16.06.2025

Job Description:

1. Job Summary: Give a warm and engaging welcome to guests on arrival and perform guest check-in. Take payment from guests on departure and close their bills correctly. Be efficient in assisting guests throughout their stay with any requirements. Sell rooms to walk-in guests at the maximum rate possible. Ensure that the Guest Services desk is manned, operationally prepared, and stocked at all times. Maintain the privacy of all guests by ensuring that no details of the guests are disclosed. Update all information given by guests on the Registration Card on check-in into the Opera system, making sure that all required information has been provided. Ensure all guests have been assisted in a timely manner with their special requests and reservations. Scan the passport of every guest on arrival and save the data correctly. Log and keep the immediate supervisor fully informed of all challenges, negative feedback, or unusual matters of significance. Attend the daily handover briefing at the beginning of each shift. Carry out cashiering duties like foreign currency exchange, paid-outs, etc. Maintain their cash float, take full responsibility for it, ensuring that it is balanced at all times. Perform any related duties and special projects as requested by the Front Office Manager/Team Leader.
2. Candidate Profile: Secondary Education/Degree in hotel management. 2 years front desk experience in a 5-star hotel. Knowledge of basic Microsoft Office applications. Knowledge of Opera (Front Office Applications). Fluency in written and spoken Russian & English.