Receptionist (Filipino/ Arab Nationality)

ROYAL SWISS AUTO SERVICES L.L.C; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the automotive service industry is seeking a Customer Service Representative to enhance customer satisfaction. The ideal candidate will have a Bachelor's degree and strong organizational skills, ensuring efficient communication and service delivery. Responsibilities include handling calls, scheduling appointments, and managing customer interactions to provide exceptional service.

Qualifications

• Bachelor’s degree in a related field is required.
• Strong customer service orientation and ability to resolve issues.
• Detail-oriented with exceptional organizational skills.

Responsibilities

• Answer incoming phone calls and direct callers appropriately.
• Obtain customer demographic information using CRM.
• Assist in scheduling customers and confirming appointments.

Skills

Customer Service Orientation

Organizational Skills

Problem Solving

Education

Bachelor’s degree in a related field

Job description

· Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and assists the customer to a service advisor.

Responsibilities:

1. Answer incoming phone calls, direct callers to appropriate departments or individuals, or take thorough messages.
2. Communicate with callers and visitors professionally and efficiently.
3. Obtain basic demographic information about each customer using CRM.
4. Enter data into a prospect tracking system and generate reports for the Reception Manager.
5. Work cooperatively with Service Advisors.
6. Assist in scheduling customers and confirming Service Advisors’ appointments.
7. Promptly communicate messages to the appropriate parties.
8. Receive and distribute mail, documents, packages, and courier deliveries.
9. Assign each customer a token number and direct them to the appropriate Service Advisor based on availability and workload, ensuring fair distribution of service requests.

Desired Candidate Profile:

• Bachelor’s degree in a related field.
• Strong customer service orientation with the ability to resolve issues and handle difficult situations gracefully.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Detail-oriented with exceptional organizational skills, capable of managing multiple tasks simultaneously.

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Company: ROYAL SWISS AUTO SERVICES L.L.C

Contact: Walid

Location: Warehouse No 5, 22nd Street, Al Quoz, Dubai, United Arab Emirates