Receptionist (Filipino)

ROYAL SWISS AUTO SERVICES L.L.C; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in automotive services is seeking a Receptionist to manage customer interactions and support service advisors. The ideal candidate will have a Bachelor's degree and strong customer service skills, ensuring efficient communication and organization within the office.

Qualifications

• Strong customer service orientation with issue resolution skills.
• Ability to maintain confidentiality and handle sensitive information.
• Detail-oriented with excellent organizational skills.

Responsibilities

• Direct customers to the correct department and assist them.
• Answer phone calls and take detailed messages.
• Schedule customer appointments and confirm Service Advisors' schedules.

Skills

Customer service orientation

Organizational skills

Discretion

Education

Bachelor’s degree in a related field

Job description

Receptionist Job Responsibilities

1. Direct customers to the correct department, notify the appropriate person that a customer is waiting, and assist the customer to a service advisor.
2. Answer incoming phone calls, direct callers to the appropriate department or individual, or take detailed messages.
3. Communicate with callers and visitors professionally and efficiently.
4. Obtain basic demographic information about each customer using CRM.
5. Enter data into a prospect tracking system and generate prospect reports for the Reception Manager.
6. Work cooperatively with Service Advisors.
7. Assist in scheduling customer appointments and confirming Service Advisors’ schedules.
8. Promptly communicate messages to the appropriate parties.
9. Receive mail, documents, packages, and courier deliveries, and deliver or distribute items as needed.
10. Assign each customer a token number and direct them to the appropriate Service Advisor based on availability and workload, ensuring fair distribution of service requests.

Desired Candidate Profile

• Bachelor’s degree in a related field.
• Strong customer service orientation, with the ability to resolve issues and handle difficult situations gracefully.
• Ability to maintain confidentiality and handle sensitive information discreetly.
• Detail-oriented with excellent organizational skills and the ability to manage multiple tasks simultaneously.