Receptionist (English & Arabic speaker)

Job Description

Job purpose:
As the first contact person to the school, the receptionist ensures positive customer satisfaction during all interactions with existing and potential parents, visitors, staff, and students.

Key accountabilities:

1. Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure, etc.) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
2. Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
3. Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
4. Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
5. Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
6. Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.
7. Attend staff meetings and serve on committees as required.

Communications and working relationships:

Internal: School staff, students, and GEMS Corporate Office Staff
External: Parents/Customers, prospective parents, visitors to the school

Skills:

1. Arabic & English speaker is a must.
2. A minimum one-year experience working as a receptionist or in a customer service focused role.
3. Effective communicator (written and spoken) in English and Arabic.
4. Interpersonal skills, able to operate in a diverse environment.
5. Ability to multi-task and cope with peaks of demand.
6. Proficient secretarial and computer skills.

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.