Receptionist - Emiratization

Actively supports the client facing front office function for Relationship Managers of Elite Banking and Key Client Group UAE office(s); supports customers and provides support to the Business Planning and support team.

Act as first point of contact to External & Internal persons, clients, prospects & FAB staff.

Active role using her / his multi lingual skills with all other FAB departments within & outside the UAE.

The receptionist is often the first business contact a person will meet at any organization. Therefore, it is an expectation that the receptionist maintains a calm, courteous and professional demeanour at all times regardless of the visitor's behaviour. Some personal qualities that a receptionist is expected to have in order to do the job successfully include: cheerfulness [always with a smile], attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability.

The person must be a strong character coupled with good manners & discretion who can handle difficult personalities (male & female) without aggression.

At times, the job may be stressful due to interaction with many different people with different types of personalities, and being expected to perform multiple tasks quickly.

Responsible to receive and greet all persons and handle all visitors & clients.

The business duties of the receptionist include:

1. Answering visitor inquiries about Elite Banking.
2. Directing visitors to their destinations.
3. Sorting mail.
4. Answering incoming calls on multi-line telephones.
5. Setting appointments.
6. Filing and records keeping.
7. Keyboarding / data entry.
8. Performing a variety of other office tasks, such as faxing or emailing.
9. Ensuring that the lobby area is kept tidy.

The receptionist may also assume some security guard access control functions for an organization by verifying employee / client identification, issuing visitor passes, and observing and reporting any unusual or suspicious persons or activities.

Handles the travel on duty bookings in liaison with RMs, travel agencies & HR.

Monitors & reports the travel on duty of PB UAE on a monthly basis for MIS purposes.

The job holder must be a presentable and self-motivated person with exceptional interpersonal, communication, relationship and multi lingual skills.

All other tasks as reasonably requested.

Qualifications

• Preferably a university degree in business, languages, economics or marketing.
• Ability to work within a team and develop professional relationships.
• Language skills in English and Arabic.
• Good track record of performance.
• Knowledge of locations within the UAE.
• Minimum 3-5 years’ experience in a similar role with a proven track record.