Receptionist - Emirati Nationals Only

DHL Group; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join an international logistics leader and become a vital part of a team that connects people and improves lives through global trade. In this role, you will be the welcoming face of the company, responsible for greeting customers and ensuring their needs are met efficiently. Your excellent communication skills and customer service orientation will help create a positive first impression. This is an exciting opportunity to work in a dynamic environment that values service quality and sustainability, making a difference not only for customers but also for your own career growth. If you're passionate about delivering exceptional service, we want to hear from you!

Qualifications

• Sound educational background with service industry knowledge is an advantage.
• Excellent English communication and typing skills are essential.

Responsibilities

• Meet and greet customers/guests and direct them appropriately.
• Answer calls professionally and transfer to the right departments.
• Provide high-level customer service and maintain knowledge of all departments.

Skills

English communication skills

Customer service skills

Interpersonal skills

Typing speed (30 words/min)

Knowledge of Arabic

Education

Educational background in service industry

Tools

MS Office

Job description

COME JOIN THE WORLDS MOST INTERNATIONAL COMPANY

A company that pioneered crossborder express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL UAE is the recognized market leader in Express logistics and an Employer of Choice ranked consistently as Great Place To Work in the UAE for 9 consecutive years!

Join our team and discover how an international network that's focused on service quality and sustainability is able to connect people and improve lives through the power of global trade. And not just for our customers but for every member of our team too. To learn more about our culture motivated people and our purpose please visit www.dpdhl.jobs/express

ABOUT THE ROLE

The jobholder is responsible for answering calls in a professional, efficient, and courteous manner, creating a positive first impression of DHL, transferring calls to the right extensions, and taking messages for the employees not available. The jobholder is also responsible for meeting DHL Customers/Guests upon arrival and directing them to appropriate locations.

YOUR TASKS

1. Meet and greet customers/guests upon arrival and check in guests or direct them to appropriate locations.
2. Ensure that the telephone is answered in a timely and professional manner as per DHL standards and calls are transferred to the appropriate department/staff to project a professional image to both internal and external customers at all times.
3. Provide a high level of customer service and professionalism, considering that all DHL customers have an express requirement and are looking for instant and immediate action.
4. Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices.
5. Maintain thorough knowledge of all departments and DHL network in order to always supply correct and accurate information to customers, both internal and external.
6. Assist with any administration requests or reports as requested.
7. Support and cover the incentive coordinator in their absence.
8. Support in NPA First Calls to enhance the customer experience on DHL Service.
9. Support in answering call center calls if needed.
10. Assist walk-in customers at the service point if needed.
11. Provide continuous improvement initiatives and suggestions to improve the reception process.

YOUR PROFILE

1. Sound educational background with knowledge of the service industry is an advantage.
2. Excellent English communication skills; knowledge of Arabic is an added advantage.
3. Typing speed of a minimum of 30 words a minute; passion for delighting customers.
4. Self-motivated and able to work under pressure.
5. Good relationship-building and interpersonal skills.
6. Working knowledge of MS Office packages.
7. Team player.