Receptionist - Emirati Nationals Only

DHL Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading logistics company based in Dubai is seeking a Customer Service Representative to greet guests, answer calls, and provide high-quality service. The ideal candidate should have excellent communication skills in English and preferably Arabic, a passion for customer service, and knowledge of the service industry. Experience with MS Office is beneficial. This role supports the operational success of a global logistics leader.

Qualifications

• Excellent English communication skills; knowledge of Arabic is an added advantage.
• Self-motivated and able to work under pressure.
• Passion for delighting customers.

Responsibilities

• Meet and greet customers/guests upon arrival and check in guests.
• Answer telephones in a timely and professional manner.
• Provide a high level of customer service and professionalism.
• Maintain thorough knowledge of all departments and the DHL network.
• Assist with administrative requests or reports as needed.

Skills

Excellent English communication skills

Typing speed of at least 30 words per minute

Good relationship-building and interpersonal skills

Self-motivated and able to work under pressure

Team player

Education

Educational background with knowledge of the service industry

Tools

MS Office packages

Job description

COME JOIN THE WORLD'S MOST INTERNATIONAL COMPANY

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL UAE is the recognized market leader in express logistics and has been ranked as a Great Place To Work in the UAE for 9 consecutive years!

Join our team and discover how an international network focused on service quality and sustainability connects people and improves lives through global trade. This benefits not only our customers but every member of our team. To learn more about our culture, motivated people, and our purpose, please visit THE ROLE

The jobholder is responsible for answering calls professionally, efficiently, and courteously, creating a positive first impression of DHL, transferring calls to the right extensions, and taking messages for employees not available. The jobholder also meets DHL customers/guests upon arrival and directs them to appropriate locations.

YOUR TASKS

• Meet and greet customers/guests upon arrival and check in guests or direct them to appropriate locations.
• Answer telephones in a timely and professional manner as per DHL standards and transfer calls to the appropriate department/staff to project a professional image to internal and external customers.
• Provide a high level of customer service and professionalism, considering all DHL customers have express requirements and seek immediate action.
• Follow customer service procedures outlined in the manual to ensure compliance with ISO procedures and safe working practices.
• Maintain thorough knowledge of all departments and the DHL network to always supply correct and accurate information to customers, both internal and external.
• Assist with administrative requests or reports as needed.
• Support and cover for the incentive coordinator in their absence.
• Support NPA First Calls to enhance the customer experience with DHL Service.
• Assist in answering call center calls if needed.
• Assist walk-in customers at the service point if needed.
• Provide continuous improvement suggestions to enhance the reception process.

YOUR PROFILE

• Educational background with knowledge of the service industry is advantageous.
• Excellent English communication skills; knowledge of Arabic is an added advantage.
• Typing speed of at least 30 words per minute; passion for delighting customers.
• Self-motivated and able to work under pressure.
• Good relationship-building and interpersonal skills.
• Working knowledge of MS Office packages.
• Team player.