Receptionist - Dubai Silicon Oasis

Premier Inn Hotels - Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in the UAE is seeking a passionate Hotel Receptionist to provide exceptional service to guests. The role involves managing check-in and check-out procedures, processing payments, and maintaining guest satisfaction. We offer a competitive salary package and promote career growth within a supportive environment.

Benefits

Accommodation

Transportation

Medical insurance (including dental)

Air tickets

Qualifications

• Minimum of one year experience as a Hotel Receptionist.
• Ability to work independently and in a team.
• Fluent in Arabic (speaking, reading, writing).

Responsibilities

• Greet and welcome guests, and manage inquiries.
• Process payments and manage reservations.
• Communicate guest requests effectively with all departments.

Skills

Communication Skills

Attention to Detail

Customer Service

Tools

Opera PMS

Job description

About Us

A Great Stay Starts at Premier Inn

Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in the UK, Germany, UAE, and Qatar. In the UAE, Premier Inn hotels operate under a strategic partnership between Emirates Group and Britain’s leading hospitality firm Whitbread PLC, established to develop the Premier Inn brand throughout the region. We make everyday experiences special for millions of customers and create excellent career opportunities for people like you. Currently, we have 11 hotels in the Middle East with an exciting pipeline of new hotels opening in the future. We hold many coveted industry awards, and we want you to help us add another to our trophy cabinet!

Job Description

Your passion and energy will shine as you welcome our guests and support them through their check-in and check-out procedures. Your natural, down-to-earth manner will help manage guest expectations in a fast-paced environment. With a keen eye for detail, you will ensure all procedures are followed meticulously. Managing payments will be second nature, and you will have excellent data entry skills to support accurate reporting.

Main Responsibilities Include

• Greet and welcome guests, visitors, and suppliers, answer telephone calls, providing a warm, timely welcome in line with our brand standards.
• Answer guest-related queries and provide information on promotions, room prices, activities, and events in the surrounding area to ensure accurate information is given to guests.
• Ensure payments are processed according to cash handling procedures and manage reservations and cancellations efficiently.
• Identify corporate leads and build long-term relationships.
• Promote online presence and encourage customer feedback.
• Understand online guest feedback and explore options for improvement.
• Carry out general office duties, including correspondence, emails, and filing, to ensure the smooth operation of the reception area. Maintain stock of supplies and stationeries.
• Communicate effectively with all departments regarding guest requests and complaints for smooth service delivery.
• Ensure guest safety in line with safety procedures and guidelines.

Requirements

Customer-oriented approach

• Excellent communication skills
• Strong attention to detail
• Flexible, agile, and able to work under pressure
• Ability to work independently and in a team
• Proactive and well-organized
• Ability to provide exceptional customer service

You Must Have / Be

• Minimum of one year experience as a Hotel Receptionist in the Front Office department
• Knowledge of Opera PMS
• Arabic language skills (speaking, reading, and writing)

Benefits

We offer a competitive salary package, accommodation, transportation, medical insurance (including dental), air tickets, and work hours that promote work-life balance. We support career growth and development within our company, encouraging internal promotion and a supportive environment.

At Premier Inn, we value a culture that enhances the experience for both our customers and our team, driven by strong company values. We employ passionate individuals who believe in our values and prioritize customer satisfaction.

If you are ready to work in an environment that values your contributions and rewards you fairly, please click on the "I'm interested" button and join our team!