Receptionist - Dubai Silicon Oasis

Premier Inn Hotels LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company is seeking a Hotel Receptionist with a passion for customer service to manage guest experiences through check-in and check-out procedures. This role involves handling reservations, customer queries, and ensuring the smooth running of the reception area. The ideal candidate will have excellent communication skills, attention to detail, and a proactive approach to delivering exceptional service. Join Premier Inn and be part of a team that values growth and customer experience.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance (including dental)

Air tickets

Hours promoting work-life balance

Career growth and development

Qualifications

• Minimum of one year as a Hotel Receptionist in the Front Office.
• Fluency in Arabic (speaking, reading, writing) required.

Responsibilities

• Greet and welcome guests, manage check-in/check-out processes.
• Ensure accurate processing of payments and handle reservations.
• Communicate effectively regarding guest requests and complaints.

Skills

Customer-oriented

Communication

Attention to Detail

Organizational Skills

Ability to Work Under Pressure

Teamwork

Proactivity

Tools

Opera PMS

Job description

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural, down-to-earth manner will help you manage guest expectations in a fast-paced and busy environment. With a keen eye for detail, you will ensure all procedures are followed accurately. Managing payments will become second nature, and you will have excellent data entry skills to support accurate reporting.

Main responsibilities include:

• Greet and welcome guests, visitors, and suppliers, answering telephone calls and providing a warm, timely welcome in line with our brand standards.
• Answer guest-related queries and provide information on promotions, room prices, activities, and events in the surrounding area to ensure accurate information is given to guests.
• Ensure payments are processed according to cash handling procedures and handle reservations and cancellations accurately and efficiently.
• Identify corporate leads and build long-term relationships.
• Promote online mentions and gather customer feedback.
• Understand online guest feedback and explore options for improvement.
• Carry out general office duties, including correspondence, emails, and filing, to ensure the smooth running of the reception area. Maintain appropriate stock of supplies and stationery.
• Communicate effectively with all departments regarding guest requests and complaints to ensure smooth service delivery.
• Ensure the safety of all guests in line with safety procedures and guidelines.

Requirements:

• Customer-oriented approach
• Excellent communication skills
• Strong attention to detail
• Flexible, agile, and able to work under pressure
• Ability to work both independently and as part of a team
• Proactive with excellent organizational skills
• Ability to provide exceptional customer service

You must have / be:

• A minimum of one year of experience as a Hotel Receptionist in the Front Office department
• Knowledge of Opera PMS
• Fluency in Arabic (speaking, reading, and writing)

Benefits:

We offer a competitive salary package, accommodation, transportation, medical insurance (including dental), air tickets, and hours that promote work-life balance. We also support career growth and development within our company. At Premier Inn, we foster a culture that brings the customer experience to life, supported by strong company values. We employ individuals who believe in our values and are passionate about living and breathing them, always putting the customer at the heart of everything we do. We aim to be a place where skills and careers grow as fast as we do, emphasizing internal promotion and creating a supportive environment where our team can thrive. If this sounds like you and you're ready to work in an environment that values and rewards your efforts, please click on the "I'm interested" button and join our team!