Receptionist - Dubai Investments Park

Premier Inn Hotels - Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Premier Inn, une chaîne hôtelière britannique, recherche un réceptionniste passionné pour rejoindre son équipe à Dubaï. Le candidat idéal aura au moins un an d'expérience, de solides compétences en communication, et la capacité de fournir un service client exceptionnel. Nous offrons un package salarial compétitif avec des avantages multiples et des opportunités de développement de carrière.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance

Air tickets

Work-life balance hours

Qualifications

• Expérience d'au moins un an dans un rôle similaire.
• Compétences en arabe exigées (oral et écrit).
• Approche axée sur le client et capacité à travailler sous pression.

Responsibilities

• Accueillir et enregistrer les clients et répondre à leurs demandes.
• Gérer les paiements et les réservations avec précision.
• Maintenir la communication avec les départements concernant les demandes des clients.

Skills

Communication

Attention to detail

Organizational skills

Customer service

Education

1 year experience as Hotel Receptionist

Tools

Opera PMS

Job description

About Us

A Great Stay Starts at Premier Inn

Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in the UK, Germany, UAE, and Qatar. Premier Inn hotels in the UAE operate under a strategic partnership between Emirates Group and Britain’s leading hospitality firm Whitbread PLC, established to develop the Premier Inn brand throughout the region. At Premier Inn, we make everyday experiences special for millions of customers and create excellent career opportunities for people like you. Currently, we have 11 hotels in the Middle East and an exciting pipeline of new hotels opening in the future. We hold many coveted industry awards, and we want you to help us add another to our trophy cabinet!

Job Description

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural down-to-earth manner will help manage guest expectations in a fast and busy environment. With a keen eye for detail, you will ensure no step in the procedures is missed. Managing payments will be second nature, and you will have excellent data entry skills to support accurate reports.

Main Responsibilities Include

1. Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
2. Answer guest-related queries and provide information on promotions, room prices, activities, and events in the surrounding area to ensure accurate information is given to guests.
3. Ensure payments are made according to cash handling procedures and process all reservations and cancellations accurately and efficiently.
4. Identify corporate leads and build long-term relationships.
5. Drive online mentions and promote customer feedback.
6. Understand online guest feedback and explore options for improvement.
7. Carry out general office duties, including correspondence, emails, and filing, to ensure the smooth running of the reception area. Maintain appropriate stock of supplies and stationeries.
8. Communicate effectively with all departments regarding guest requests and complaints to ensure smooth service delivery.
9. Ensure the safety of all guests in line with safety procedures and guidelines.

Requirements

Customer-oriented approach

• Excellent communication skills
• Strong attention to detail
• Flexible, agile, and able to work under pressure
• Ability to work independently and in a team
• Proactive and excellent organizational skills
• Ability to provide exceptional customer service to guests

You must have / be:

• At least one year of experience as a Hotel Receptionist in the Front Office department of a hotel.
• Knowledge of Opera PMS.
• Arabic language skills in speaking, writing, and reading.

Benefits

We offer a competitive salary package, accommodation, transportation, medical insurance (including dental), air tickets, and hours that promote work-life balance.

We support career growth and development within our company. If you are committed and driven, and want to develop into other areas, we will support you in doing so.

At Premier Inn, we believe in creating a culture that enhances the experience for both our customers and our team, supported by strong company values. We employ people who believe in our values, have a passion to live and breathe them, and always put the customer at the heart of everything we do.

We want Premier Inn to be a place where people's skills and careers grow as fast as we do. A place where everyone has opportunities to develop and achieve their dreams. We emphasize a 'promote from within' culture and strive to create a supportive, engaging environment where our team can thrive and deliver.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly, please click on the "I'm interested" button and join the team!