Receptionist - Dubai Investments Park

Premier Inn Hotels LLC; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Join Premier Inn as a Hotel Receptionist where your customer-focused approach and attention to detail will shine. We are seeking an experienced individual to greet guests, manage payments, and contribute to a welcoming environment. Enjoy a supportive culture that values career growth and work-life balance with competitive salary and benefits.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance (including dental)

Annual air tickets

Work-life balance hours

Qualifications

• At least one year of experience as a Hotel Receptionist in the Front Office department.
• Proficiency in Arabic (speaking, reading, and writing).

Responsibilities

• Greet and welcome guests, answer queries regarding promotions and local events.
• Handle payments and process reservations accurately.
• Maintain smooth operation of the reception area.

Skills

Customer-oriented approach

Attention to detail

Proactive with organizational skills

Exceptional customer service

Tools

Opera PMS

Job description

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural, down-to-earth manner will enable you to manage guest expectations efficiently in a fast-paced environment. With a keen eye for detail, you will ensure all procedures are followed meticulously. Managing payments will become second nature, supported by excellent data entry skills to ensure accurate reports.

Main responsibilities include:

• Greet and welcome guests, visitors, and suppliers, answer telephone calls, and provide a warm, timely welcome in line with our brand standards.
• Answer guest-related queries and provide information about promotions, room rates, activities, and local events to ensure guests are well-informed.
• Handle payments according to cash handling procedures and process reservations and cancellations accurately and efficiently.
• Identify corporate leads and develop long-term relationships.
• Promote online mentions and encourage customer feedback.
• Address online guest feedback and explore opportunities for improvement.
• Perform general office duties, including correspondence, emails, and filing, to ensure the smooth operation of the reception area. Maintain appropriate stock of supplies and stationery.
• Communicate effectively with all departments regarding guest requests and complaints to ensure seamless service delivery.
• Ensure the safety of all guests in accordance with safety procedures and guidelines.

Requirements

Customer-oriented approach

• Strong attention to detail
• Flexible, agile, and able to work under pressure
• Ability to work independently and as part of a team
• Proactive with excellent organizational skills
• Ability to provide exceptional customer service

You must have / be-

• At least one year of experience as a Hotel Receptionist in the Front Office department.
• Knowledge of Opera PMS
• Proficiency in Arabic (speaking, reading, and writing)

We offer a competitive salary package, accommodation, transportation, medical insurance (including dental), air tickets, and hours that promote work-life balance.

We have many examples of employees who have grown and developed their careers within our company. If you are committed, driven, and eager to develop into other areas, we will support you in this journey.

At Premier Inn, we understand the importance of creating a culture that enhances the experience for both our customers and our team. This is supported by our strong company values. We employ individuals who believe in our values, are passionate about living them, and always prioritize the customer.

We want Premier Inn to be a place where people's skills and careers grow as quickly as we do. A place where everyone has opportunities to develop and achieve their dreams. We emphasize a 'promote from within' culture and strive to create a supportive environment where our team can thrive and deliver excellence.

If this sounds like you and you are ready to work in an environment that values your contribution and rewards you fairly, please click on the "I'm interested" button and join our team!