Receptionist - Dubai Investment Park

Premier Inn Hotels - Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Hotel Receptionist to ensure a welcoming and efficient check-in/out process for guests. The ideal candidate will have at least one year of experience, strong communication skills, and a customer-oriented approach. This role offers competitive compensation, accommodation, and a supportive work environment focusing on career development.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance including dental

Air tickets

Work-life balance

Qualifications

• Minimum of one year's experience as a Hotel Receptionist.
• Proactive with excellent organizational skills.
• Ability to work independently and in a team.

Responsibilities

• Greet and welcome guests and visitors.
• Answer guest-related queries and provide information.
• Ensure payments and process reservations accurately.

Skills

Excellent communication skills

Strong attention to detail

Ability to work under pressure

Exceptional customer service

Tools

Opera PMS

Job description

About Us

A Great Stay Starts at Premier Inn

Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in UK, Germany, UAE, and Qatar. Premier Inn hotels in the UAE operate under a strategic partnership between Emirates Group and Britain’s leading hospitality firm Whitbread PLC, established to develop the Premier Inn brand throughout the region. At Premier Inn, we make everyday experiences special for millions of customers and create excellent career opportunities for people like you. Currently, we have 11 hotels in the Middle East and an exciting pipeline of new hotels opening in the future. We hold many coveted industry awards, and we want you to help us add another to our trophy cabinet!

Job Description

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural down-to-earth manner will help manage guest expectations in a fast and busy environment. With a keen eye for detail, you will ensure all procedures are followed meticulously. Managing payments will be second nature, and you will have excellent data entry skills to support accurate reporting.

Main Responsibilities Include

• Greet and welcome guests, visitors, suppliers, answer telephone calls, providing a warm, timely welcome in line with our brand standards.
• Answer guest-related queries and provide information about promotions, room prices, activities, and events in the surrounding area.
• Ensure payments are made according to cash handling procedures and process reservations and cancellations accurately and efficiently.
• Identify corporate leads and build long-term relationships.
• Drive online mentions and promote customer feedback.
• Understand online guest feedback and explore options for improvement.
• Carry out general office duties, including correspondence, emails, and filing to ensure the smooth running of the reception area. Maintain stock of supplies and stationery.
• Communicate effectively with all departments regarding guest requests and complaints to ensure smooth service delivery.
• Ensure the safety of all guests in line with safety procedures and guidelines.

Requirements

Customer-oriented approach

• Excellent communication skills
• Strong attention to detail
• Flexible, agile, and able to work under pressure
• Ability to work independently and in a team
• Proactive with excellent organizational skills
• Ability to provide exceptional customer service

You must have / be:

• Minimum of one year's experience as a Hotel Receptionist in the Front Office department.
• Knowledge of Opera PMS
• Arabic language skills (speaking, reading, and writing).

Benefits

We offer a competitive salary package, accommodation, transportation, medical insurance including dental, air tickets, and hours that promote work-life balance. We support your career growth and development within our company. At Premier Inn, we value a culture that brings the customer and team experience to life, backed by strong company values. We employ people who believe in our values and are passionate about living them, always putting the customer at the center of everything we do.

We aim for Premier Inn to be a place where skills and careers grow as fast as we do, fostering opportunities for development and achievement. We emphasize a ‘promote from within’ culture and strive to create a supportive and engaging environment where our team can thrive and deliver excellence.

If this sounds like you and you're ready to work in an environment that values and rewards your efforts, please click on the "I'm interested" button and join our team!