Receptionist - Dubai International Airport

Premier Inn Hotels - Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Hotel Receptionist to provide exceptional customer service and manage guest inquiries. This role requires previous experience in a hotel front office and strong communication skills. The position offers a competitive salary package, including accommodation and benefits for work-life balance.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance including dental

Air tickets

Work-life balance

Qualifications

• Minimum of one year experience as Hotel Receptionist in the Front Office department.
• Flexible, agile, and able to work under pressure.
• Proactive and excellent organizational skills.

Responsibilities

• Greet and welcome guests, answer telephone calls in line with brand standards.
• Provide information for promotions, room prices, and surrounding activities.
• Process all reservations and cancellations accurately.

Skills

Customer-oriented approach

Excellent communication skills

Strong attention to detail

Ability to provide exceptional customer service

Knowledge of Opera (PMS)

Arabic Language skills

Job description

Overview

Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in UK, Germany, UAE and Qatar. Premier Inn hotels in the UAE operate under a strategic partnership between Emirates Group and Britain’s leading hospitality firm Whitbread PLC, established to develop the Premier Inn brand throughout the region. At Premier Inn we make everyday experiences special for millions of customers and create excellent career opportunities for people like you. Currently we have 11 hotels in the Middle East and an exciting pipeline of new hotels opening in the future. We hold many coveted people and brand industry awards, and we want you to help us add another award to our trophy cabinet!

Responsibilities

• Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.


• Answer guest related queries and provide information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests.


• Ensure payments are made according to the cash handling procedures and process accurately and efficiently all reservations and cancellations.


• Identify corporate leads and build long-term relationships.


• Drive online name mentions and promote customer feedback.


• Understand the online guest’s feedback and explore options for improvement.


• Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area. Maintain appropriate stock of supplies and reception stationeries.


• Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery.


• Ensure safety of all guests in line with safety procedures and guidelines.

Requirements

• Customer-oriented approach


• Excellent communication skills


• Strong attention to detail


• Flexible, agile and able to work under pressure


• Ability to work both independently and in a team


• Proactive and excellent organizational skills


• Ability to provide exceptional customer service to our guests


• Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.


• Knowledge of Opera (PMS)


• Arabic Language- speaking, writing and reading

Benefits

We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.

Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this.

At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.

We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a ‘promote from within’ culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly then please click on the "I'm interested" button and join the team!