Receptionist - Dubai Ibn Battuta Mall

Premier Inn Hotels LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain seeks a passionate and energetic hotel receptionist to provide exceptional customer service at their Dubai location. Responsibilities include greeting guests, managing bookings, and ensuring smooth operations at the reception desk. The role requires excellent communication skills and a customer-oriented approach, with a competitive salary package and benefits offered.

Benefits

Accommodation

Transportation

Medical insurance (including dental)

Air tickets

Flexible hours to promote work-life balance

Qualifications

• At least one year of experience as a Hotel Receptionist in the Front Office department.
• Proficiency in Arabic (speaking, reading, and writing).

Responsibilities

• Greet and welcome guests, providing information on promotions and room prices.
• Process payments and handle reservations and cancellations accurately.
• Manage general office duties including correspondence and filing.

Skills

Customer-oriented approach

Communication skills

Attention to detail

Organizational skills

Ability to work under pressure

Teamwork

Proactiveness

Tools

Opera PMS

Job description

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural, down-to-earth manner will help manage guest expectations in a fast-paced and busy environment. With a keen eye for detail, you will ensure all procedures are followed accurately. Managing payments will become second nature, supported by excellent data entry skills to ensure accurate reporting.

Main responsibilities include:

• Greet and welcome guests, visitors, and suppliers; answer telephone calls, providing a warm and timely welcome in line with our brand standards.
• Answer guest-related queries and provide information on promotions, room prices, activities, and events in the surrounding area.
• Ensure payments are processed according to cash handling procedures and handle reservations and cancellations accurately and efficiently.
• Identify corporate leads and build long-term relationships.
• Promote online presence and encourage customer feedback.
• Address online guest feedback and explore options for improvement.
• Carry out general office duties including correspondence, emails, and filing to ensure the smooth running of the reception area. Maintain appropriate stock of supplies and stationeries.
• Communicate effectively with all departments regarding guest requests and complaints to ensure smooth service delivery.
• Ensure the safety of all guests in line with safety procedures and guidelines.

Requirements:

• Customer-oriented approach
• Excellent communication skills
• Strong attention to detail
• Flexible, agile, and able to work under pressure
• Ability to work independently and as part of a team
• Proactive with excellent organizational skills
• Ability to provide exceptional customer service

You must have / be:

• At least one year of experience as a Hotel Receptionist in the Front Office department
• Knowledge of Opera PMS
• Proficiency in Arabic (speaking, reading, and writing)

Benefits:

We offer a competitive salary package, accommodation, transportation, medical insurance (including dental), air tickets, and flexible hours to promote work-life balance. We support career growth and development within our company. At Premier Inn, we foster a culture that emphasizes strong values, customer focus, and internal promotion. If you're committed, driven, and eager to develop your career, we encourage you to join us. Click on the "I'm interested" button to become part of our team!