Receptionist Dubai Dragon Mart

Premier Inn Hotels LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain is seeking a motivated Hotel Receptionist to provide exceptional customer service and support guests during their stay. You will be responsible for front office operations, managing check-ins and check-outs, and ensuring guest satisfaction while demonstrating strong attention to detail and communication skills. Join us at Premier Inn where your career can flourish within a supportive environment that values growth and promotes from within.

Benefits

Accommodation

Transportation

Medical insurance (including dental)

Air tickets

Qualifications

• Minimum of one year experience as a Hotel Receptionist.
• Proficient in Arabic (speaking, reading, writing).

Responsibilities

• Greet and welcome guests, providing information on services.
• Process payments and manage reservations.
• Handle guest queries and complaints.

Skills

Customer-oriented approach

Excellent communication skills

Attention to detail

Teamwork

Organizational skills

Tools

Opera PMS

Job description

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural down-to-earth manner will help you manage guest expectations in a fast-paced and busy environment. With a keen eye for detail, you will not miss a step in the procedures. Managing payments will become second nature, and you will have excellent data entry skills to support accurate reporting.

Main responsibilities include:

• Greet and welcome guests, visitors, and suppliers; answer telephone calls, providing a warm and timely welcome in line with our brand standards.
• Answer guest-related queries and provide information on promotions, room prices, activities, and events in the surrounding area to ensure accurate information is given to guests.
• Ensure payments are processed according to cash handling procedures and handle reservations and cancellations accurately and efficiently.
• Identify corporate leads and build long-term relationships.
• Promote online presence and gather customer feedback.
• Understand online guest feedback and explore options for improvement.
• Carry out general office duties including correspondence, emails, and filing to ensure the smooth running of the reception area. Maintain appropriate stock of supplies and reception stationeries.
• Communicate effectively with all departments regarding guest requests and complaints to ensure smooth service delivery.
• Ensure the safety of all guests in line with safety procedures and guidelines.

Requirements:

• Customer-oriented approach
• Excellent communication skills
• Strong attention to detail
• Flexible, agile, and able to work under pressure
• Ability to work both independently and in a team
• Proactive and excellent organizational skills
• Ability to provide exceptional customer service to our guests

You must have / be:

• Minimum of one year experience as a Hotel Receptionist in the Front Office department of a hotel.
• Knowledge of Opera PMS
• Arabic language speaking, reading, and writing skills.

Benefits:

We offer a competitive salary package, accommodation, transportation, medical insurance (including dental), air tickets, and hours that promote work-life balance. We support career growth and development within our company. At Premier Inn, we foster a culture that brings the customer experience to life, supported by strong company values. We employ people who believe in our values and are passionate about living them, always putting the customer first.

We want Premier Inn to be a place where skills and careers grow as fast as we do. We emphasize promoting from within and creating a supportive environment where our team can thrive and deliver. If you are committed, driven, and eager to develop your career, we encourage you to join us!