Receptionist - Dubai Al Jadaf

Premier Inn Hotels - Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai seeks an experienced Hotel Receptionist to assist guests with check-in and check-out procedures, manage reservations, and ensure excellent customer service. The ideal candidate will be fluent in Arabic and have strong communication skills. Competitive salary and benefits are offered, along with opportunities for career growth.

Benefits

Competitive salary

Accommodation

Transportation

Medical insurance (including dental)

Air tickets

Work-life balance

Qualifications

• At least one year of experience as a Hotel Receptionist in a Front Office department.
• Fluency in Arabic (speaking, reading, and writing).

Responsibilities

• Greeting and welcoming guests, visitors, and suppliers and answering calls.
• Providing information on promotions, room rates, and local activities.
• Handling payments and managing reservations.
• Identifying corporate leads and building long-term relationships.
• Encouraging online reviews and feedback.
• Carrying out general office duties.
• Communicating effectively with all departments.
• Ensuring guest safety in accordance with procedures.

Skills

Customer-oriented approach

Excellent communication skills

Strong attention to detail

Flexibility and ability to work under pressure

Ability to work independently and in a team

Proactive with good organizational skills

Exceptional customer service skills

Tools

Opera PMS

Job description

About Us

Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in the UK, Germany, UAE, and Qatar. Our hotels in the UAE operate under a strategic partnership between Emirates Group and Whitbread PLC, aimed at expanding the Premier Inn brand in the region. We make everyday experiences special for millions of customers and create excellent career opportunities for our team members. Currently, we have 11 hotels in the Middle East with plans for new openings. We have received numerous industry awards and aim to add more.

Job Description

Your passion and energy will be key as you welcome guests and assist with check-in and check-out procedures. Your approachable manner will help manage guest expectations in a busy environment. Attention to detail is crucial, especially in managing procedures and payments. Strong data entry skills are necessary for accurate reporting.

Main Responsibilities Include

1. Greeting and welcoming guests, visitors, and suppliers, and answering calls in line with our brand standards.
2. Providing information on promotions, room rates, and local activities.
3. Handling payments according to cash handling procedures and managing reservations and cancellations.
4. Identifying corporate leads and building long-term relationships.
5. Encouraging online reviews and feedback, and exploring ways to improve based on guest feedback.
6. Carrying out general office duties such as correspondence, emails, and filing.
7. Maintaining stock of supplies and stationeries.
8. Communicating effectively with all departments regarding guest requests and complaints.
9. Ensuring guest safety in accordance with safety procedures and guidelines.

Requirements

• Customer-oriented approach
• Excellent communication skills
• Strong attention to detail
• Flexibility and ability to work under pressure
• Ability to work independently and in a team
• Proactive with good organizational skills
• Exceptional customer service skills

You must have / be:

• At least one year of experience as a Hotel Receptionist in a Front Office department.
• Knowledge of Opera PMS.
• Fluency in Arabic (speaking, reading, and writing).

Benefits

We offer a competitive salary, accommodation, transportation, medical insurance (including dental), air tickets, and work hours that promote work-life balance. We support career growth and development within our company. At Premier Inn, we foster a culture that values our customers and team members, guided by strong company values. We believe in promoting from within and creating a supportive environment for our team to thrive.

If you are committed, driven, and eager to develop your career, click on the "I'm interested" button to join our team!