Receptionist cum Concierge

First Select Employment Services; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Front Desk Associate. This role involves creating a welcoming atmosphere for guests, managing reservations, and providing personalized concierge services. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to multitask in a dynamic environment. With opportunities to engage with diverse clientele and enhance their experience, this position offers a chance to thrive in a vibrant and fast-paced setting. Join a team that values professionalism and excellence in service delivery.

Qualifications

• 1-3 years of experience in hospitality with a strong customer service background.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet and welcome guests, managing reservations and check-in/check-out processes.
• Provide personalized concierge services and handle inquiries promptly.

Skills

Customer Service

Problem Solving

Interpersonal Skills

Multitasking

Attention to Detail

Fluency in English

Education

High School Diploma

Further Education in Hospitality or Management

Tools

Hotel Management Systems

Office Software

Job description

• Greet and welcome guests with a warm, engaging demeanor, creating a positive first impression that embodies the establishment's ethos.
• Manage reservations and ensure seamless check-in/check-out processes, demonstrating attention to detail and efficiency.
• Provide personalized concierge services, including arranging transportation, dining reservations, and local experiences tailored to guest preferences.
• Handle inquiries and requests promptly, utilizing excellent problem-solving skills to exceed guest expectations.
• Maintain an organized and efficient front desk operation, including managing phone lines, emails, and correspondence.
• Coordinate with various departments to fulfill special requests, ensuring a unified guest experience across the establishment.
• Stay updated on local attractions, events, and services to offer informed recommendations to guests.
• Assist in managing guest feedback and complaints, turning challenges into opportunities for enhanced service.
• Ensure the reception area is tidy, presentable, and equipped with necessary materials, reflecting professionalism.
• Perform administrative tasks such as filing, data entry, and updating guest records to support operational efficiency.

Desired Candidate Profile

• A high school diploma or equivalent; further education in hospitality or management is a plus.
• 1-3 years of experience in a similar role within the hospitality industry, showcasing a strong customer service background.
• Proficiency in using office software and hotel management systems, ensuring smooth operations.
• Fluency in English; proficiency in additional languages is highly desirable to cater to diverse clientele.
• Strong interpersonal skills with a knack for building rapport with guests from various cultural backgrounds.
• Exceptional organizational abilities, enabling effective multitasking in a fast-paced environment.
• Problem-solving mindset, with the capacity to think on your feet and resolve issues efficiently.
• A keen eye for detail, ensuring all guest interactions and services are executed flawlessly.
• Professional appearance and demeanor, reflecting the high standards of the establishment.
• Ability to work flexible hours, including weekends and holidays, to accommodate guest needs.

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Our client, a high profile, multinational company