Receptionist, Clinique La Prairie

SIRO Hotels; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Clinique La Prairie's Longevity Hub in Dubai is seeking a client-focused wellness concierge to represent the brand and deliver exceptional guest experiences.

The role requires building loyal client relationships, guiding guests through treatments and programs, and coordinating with therapists to ensure a premium, personalized journey. International experience and superb communication are valued, with a fast-paced, luxury hospitality environment.

Qualifications

• Minimum 3–5 years’ experience in a similar role.
• International experience preferred.
• Excellent communication, interpersonal and leadership skills.

Responsibilities

• Always demonstrate customer focus and true appreciation for the guest experience.
• Provide excellent patient / customer service with the ability to develop meaningful and loyal client relationships.
• Build and maintain client base through consistent follow-up with phone calls and thank you notes.
• Coordinate the client journey with therapists to provide a well-rounded experience.
• Communicate features and benefits of treatments and programs to appeal to the customer’s needs.

Skills

Customer service

Communication skills

Leadership

Job description

( 20727 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

You are a key ambassador of Longevity Hub by Clinique La Prairie family who offers the most advanced health programs, within a luxury medi-clinic environment. Clinique La Prairie's commitment is to help and inspire our clients to live a healthier, longer, and fuller life.

About The Role

• Always demonstrate customer focus and true appreciation for the guest experience.
• Provide excellent patient / customer service with the ability to develop meaningful and loyal client relationships.
• Build and maintain client base through consistent follow-up with phone calls and thank you notes, scheduling appointments to review new products/treatments/programs and inviting to events.
• Being Brand Ambassador, communicating features and benefits of our treatments / programs / products beyond the basics to appeal to the customer’s needs, and ultimately generate sales.
• Understand the needs of the patients / customers and guide them through the adapted treatments.
• Create and distribute health education materials to clients, whenever needed, in line with Clinique La Prairie guidelines.
• Coordinates the client journey with the experts/therapists of the other services of the Wellness center, in order to provide a well-rounded experience to each client /patient & maintain high level of professional standards.
• To answer all incoming phone calls in a professional and friendly manner.
• To ensure all email queries are replied to in a professional manner, and within 24 hours.
• Display an energetic and positive attitude.
• Monitor and maintain cleanliness, sanitation, and organization of assigned wok areas.
• Attending all wellness training sessions and meetings on a consistent and regular basis.
• Responsible for assisting and establishing and maintaining standard of excellence in professional image and service.
• Work in a fast-paced environment and handle multiple tasks efficiently.
• Communicate effectively with customers, peers, and management, and create strong partnerships with other outlets and operational departments within Longevity Hub by Clinique La Prairie.
• Contribute towards the wellness center reaching and exceeding weekly, quarterly and annual objectives and goals; also responsible for reaching and exceeding personal sales goals.
• Promote the organization and products, representing company in areas of public relations attending or participating in international events and fairs.

About You

• Minimum 3 – 5 years’ experience in a similar role.
• International experience preferred.
• Excellent communication, interpersonal and leadership skills

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.