Receptionist- ( Arabic Speaker)Filled

Dusit Hotels and Resorts in Davao; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel brand in Abu Dhabi is seeking a dedicated guest service professional to manage guest experiences effectively. You will assist with check-ins, address guest inquiries, and maximize room sales. Ideal candidates should have a degree in Hotel Management and possess strong English communication skills. This role offers an attractive compensation package and growth opportunities.

Qualifications

• Fresh graduates are welcome; 1+ years of reception or guest service experience is a plus.
• Pleasant personality with good interpersonal skills.

Responsibilities

• Maximizes room sales and revenue.
• Greets and addresses guests by name.
• Assists guests during registration.

Skills

Good English communication skills

Interpersonal skills

Ability to handle guest inquiries

Education

Bachelor’s degree in Hotel Management or relevant field

Job description

Job Description

PRIMARY RESPONSIBILITIES:

1. Assists in maximizing room sales and revenue.
2. Prepares guest name lists.
3. Prepares for guest arrivals and departures.
4. Greets and addresses guests by name upon their check-in and check-out.
5. Assists guests during registration.
6. Assists guests with transportation arrangements, luggage, payment, etc.
7. Escorts guests to their rooms.
8. Informs Guest Service Attendants of guests’ room number.
9. Shows the room features and facilities to guests.
10. Assists and follows up on guests’ requests and inquiries.
11. Recommends F&B outlets and entertainments in the hotel to guests.
12. Briefs next shift personnel for handover at shift end.
13. Provides information, directions, and services based on hotel standards and policies.
14. Operates the Business Center, providing secretarial services and handling documents and information.
15. Ensures prompt delivery of mails and messages.
16. Familiar with cashier policies, credit cards, traveler cheques, currencies, and foreign exchange.
17. Controls and distributes guest room keys.
18. Follows hotel and company standards and policies strictly.
19. Informs management of guest feedback or unusual events.
20. Knows hotel emergency procedures.
21. Performs other duties as assigned by Shift or Front Office Manager.

Administrative Responsibilities

1. Checks and ensures assigned tasks are completed effectively and timely.
2. Conducts daily briefing and de-briefing in the absence of the supervisor.
3. Recommends corrective actions for variances in standards and budgets.
4. Proposes staffing duties to ensure sufficient manpower.
5. Establishes communication within and across departments.
6. Communicates effectively with guests, subordinates, and supervisors.
7. Prepares business volume and revenue reports.
8. Attends briefings and meetings as scheduled.
9. Manages time effectively to meet deadlines.
10. Handles personnel actions such as leaves, overtime, discipline, and commendations.
11. Identifies and resolves problems professionally.

Technical Responsibilities

1. Understands all departmental job descriptions and can perform required tasks.
2. Knows department policies and can guide others.
3. Recognizes quality products and presentation standards.
4. Checks and improves service standards.
5. Supervises staff activities to maximize revenue and minimize costs.
6. Assists staff during peak periods.
7. Maintains grooming standards.
8. Conserves energy and water without compromising guest comfort.
9. Manages waste reduction and recycling.
10. Knows stock requisition points and par levels for supplies.

Commercial Responsibilities

1. Communicates effectively with guests, clients, partners, and staff.
2. Promotes the hotel’s image and business as a salesperson.
3. Participates in community projects to enhance hotel reputation and community relations.

Human Resources Responsibilities

1. Coaches and counsels staff as needed.
2. Evaluates staff performance objectively.
3. Provides regular training to staff.
4. Motivates staff development within the company.
5. Seeks self-improvement to become a better supervisor/manager.

Relationship

1. Reports to Unit Manager.
2. Supervises and directs subordinates’ activities.
3. Coordinates with relevant personnel to accomplish activities.

Others

1. Engages in continuous learning through own IDP.
2. Performs any other duties assigned by superiors.

Accountabilities

1. Represents the Dusit brand and values consistently, delivering exceptional guest experiences and promoting Thai graciousness.

Company’s Culture

1. Communicates and embodies the company’s vision, mission, and values, leading by example and cascading to subordinates—"Proud to belong and to contribute".

Confidentiality

1. Ensures confidentiality and secure storage of all intellectual property and databases. Adheres to internet and email policies. Keeps all hotel, customer, and staff information confidential during and after employment.

Job Requirements

1. Bachelor’s degree in Hotel Management or relevant field.
2. Fresh graduates are welcome; 1+ years of reception or guest service experience is a plus.
3. Good English communication skills, both written and spoken.
4. Pleasant personality with good interpersonal skills.