Receptionist- ( Arabic Speaker)Filled

Dusit Thani Dubai; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company is seeking a guest service professional for a reception role in Abu Dhabi. The successful candidate will welcome guests, manage check-ins, and provide exceptional service, ensuring guest satisfaction through effective communication and interpersonal skills. Fresh graduates are encouraged to apply.

Qualifications

• Fresh graduates are welcome; 1+ years of reception or guest service experience is a plus.
• Good English communication skills, both written and spoken.
• Pleasant personality with strong interpersonal skills.

Responsibilities

• Assists in maximizing room sales and revenue.
• Greets and addresses guests by name upon their check-in and check-out.
• Recommends F&B outlets and entertainments in the hotel to guests.

Skills

Interpersonal skills

Communication

Customer service

Time management

Education

Bachelor’s degree in Hotel Management or relevant field

Job description

Job Description

PRIMARY RESPONSIBILITIES:

• Assists in maximizing room sales and revenue.
• Prepares guest name lists.
• Prepares for guest arrivals and departures.
• Greets and addresses guests by name upon their check-in and check-out.
• Assists guests while they are registering.
• Assists guests with transportation arrangements, luggage, payment, etc.
• Escorts guests to their rooms.
• Informs Guest Service Attendants of guests’ room number.
• Shows the room features and facilities to guests.
• Assists and follows up on guests’ requests and inquiries.
• Recommends F&B outlets and entertainments in the hotel to guests.
• Briefs next shift personnel to hand over at the end of the shift.
• Provides information, directions, and service based on hotel standards and policies.
• Operates the Business Center, providing secretarial services and handling documents and information.
• Ensures prompt delivery of mails and messages.
• Familiar with cashier policies, credit cards, traveler cheques, currencies, and foreign exchange.
• Controls and distributes guest room keys.
• Follows hotel and company standards and policies strictly.
• Informs management of guest feedback or unusual events.
• Familiar with hotel emergency procedures.
• Performs other duties as assigned by Shift Manager or FO Manager.

Administrative Responsibilities

• Ensures assigned tasks are completed effectively and timely.
• Conducts daily briefings and de-briefings in the absence of supervisors.
• Recommends corrective actions for unfavorable variances.
• Proposes effective duties to ensure sufficient manpower.
• Establishes communication within and across departments.
• Prepares business volume and revenue reports.
• Attends departmental meetings.
• Manages time effectively to meet deadlines.
• Handles personnel actions like leaves, overtime, disciplinary actions, and commendations.
• Identifies and solves problems professionally.

Technical Responsibilities

• Understands all departmental job descriptions and can perform required tasks.
• Knows department policies and can guide others.
• Recognizes quality products and presentation standards.
• Checks and improves service standards.
• Supervises staff activities to maximize revenue and minimize costs.
• Provides assistance during peak periods.
• Maintains grooming standards.
• Conserves energy and water without compromising guest comfort.
• Manages waste reduction and recycling.
• Knows stock requisition points and par levels for supplies.

Commercial Responsibilities

• Communicates effectively with guests, clients, partners, and staff.
• Promotes hotel image and business as a sales-oriented approach.
• Participates in community projects to enhance hotel’s community relations.

Human Resources Responsibilities

• Coaches and counsels staff as needed.
• Evaluates staff performance objectively.
• Provides regular training to staff.
• Motivates staff development within the company.
• Develops personal supervisory/managerial skills.

Relationship

• Reports to Unit Manager.
• Supervises subordinates’ activities.
• Coordinates with related personnel to ensure smooth operations.

Others

• Engages in continuous learning through own IDP.
• Performs other duties as assigned by superiors.

Accountabilities

• Represents Dusit’s brand and values, delivering exceptional guest experiences and promoting Thai graciousness.

Company’s Culture

• Embraces and communicates the company’s vision, mission, and values, leading by example.

Confidentiality

• Ensures confidentiality and secure storage of all intellectual property and data, adhering to policies.

Job Requirements

• Bachelor’s degree in Hotel Management or relevant field.
• Fresh graduates are welcome; 1+ years of reception or guest service experience is a plus.
• Good English communication skills, both written and spoken.
• Pleasant personality with strong interpersonal skills.