Receptionist - Arabic Speaker

Job Responsibilities:

1. Give a warm and engaging welcome to guests on arrival and perform guest check-in.
2. Take payment from guests on departure and close their bills correctly.
3. Be efficient in assisting guests throughout their stay with any requirements.
4. Sell rooms to walk-in guests at the maximum rate possible.
5. Ensure that the Guest Services desk is manned, operationally prepared and stocked at all times.
6. Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
7. Update all information given by guests on the Registration Card on check-in into the Opera system, making sure that all required information has been provided.
8. Ensure all guests have been assisted in a timely manner with their special requests and reservations.
9. Scan the passport of every guest on arrival and save the data correctly.
10. Log and keep the immediate supervisor fully informed of all challenges, negative feedback, or unusual matters of significance.
11. Attend the daily handover briefing at the beginning of each shift.
12. Carry out cashiering duties like foreign currency exchange, paid-outs, etc.
13. Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times.
14. Perform any related duties and special projects as requested by the Front Office Manager/Team Leader.

CANDIDATE PROFILE:

1. Secondary Education/Degree in hotel management.
2. 2 years front desk experience in a 5-star hotel.
3. Knowledge of basic Microsoft Office applications.
4. Knowledge of Opera (Front Office Applications).
5. Fluency in written and spoken Arabic & English.