Receptionist Arabic And French Speaker

Hyde Johannesburg Rosebank; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Un prestigieux hôtel à Abu Dhabi recherche un réceptionniste pour assurer un service exceptionnel à sa clientèle. Le candidat idéal possédera un diplôme en gestion hôtelière et aura au moins un an d'expérience dans un rôle similaire dans un établissement classé. Vous serez responsable de l'enregistrement et du départ des clients, de la gestion des plaintes, et de la communication des informations pertinentes entre les équipes.

Qualifications

• Minimum de 1 an d'expérience dans un rôle similaire dans un hôtel étoilé.

Responsibilities

• Enregistrer et traiter les arrivées.
• Gérer efficacement les départs des clients.
• Résoudre les plaintes et répondre aux demandes des clients.

Skills

Service client

Communication

Gestion des plaintes

Education

Diplôme en gestion hôtelière

Job description

Company Description

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features

Stunning Waterfront Setting:
Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.

Luxurious Accommodations:
Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.

World-Class Dining:
Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.

State-of-the-Art Facilities:
Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.

Exceptional Service:
At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.

Job Description

MAIN DUTIES AND RESPONSIBILITIES:
1. Register and process check-in for all arrivals.
2. Handle guest check-outs efficiently and professionally.
3. Update guest information into the computer after a complete check-in.
4. Be accountable for cashiering duties, foreign exchange transactions, night audit tasks, and settlement upon guest departure.
5. Handle walk-in counter reservations at all times and process call-in reservations when the room reservations section is closed.
6. Provide friendly and courteous service to guests and respond promptly to all requests and inquiries.
7. Resolve guest complaints/requests and liaise with the concerned department to ensure immediate follow-up.
8. Handle issuance of guest room key cards and ensure effective control for guest security.
9. Check and convey messages, mail, and packages to guests.
10. Assist at the Information counter, Foreign Exchange, Night Audit, and Business Centre as assigned.
11. Have knowledge of hotel rate codes, packages, segmentation, discounts, and handling procedures.
12. Handle safe deposit boxes according to policies and procedures.
13. Report any unusual occurrences or requests to the manager.
14. Be aware of hotel accident prevention policies.
15. Ensure the cleanliness and neatness of the front office area.
16. Greet all guests upon arrival and departure.
17. Review logbooks, verify outstanding issues, and follow up on pending matters.
18. Monitor hotel occupancy, functions, groups, and VIP arrivals.
19. Communicate relevant information to the next shift for smooth operations.
20. Prepare for daily arrivals, including room allocations, amenities, and special requests.
21. Maintain continuous contact with guests to handle problems or complaints efficiently and courteously.
22. Review and update logbooks.
23. Check equipment functionality.
24. Maintain a professional appearance and friendly demeanor.
25. Oversee daily operations.
26. Report regularly to the Assistant Front Office Manager or Front Office Manager.
27. Follow fire procedures.
28. Follow first aid procedures.
29. Handle guest complaints and report to the manager.

Qualifications
University Degree in Hotel Management, with a minimum of 1 year experience in a similar role at a star-rated hotel.