Receptionist and Parent Liaison Officer - Regent International School

TES FE News; Dubai; On-site; AED 36,000 - 50,000; Full time

Job summary

A leading educational organization in Dubai is seeking a Receptionist & Parent Liaison Officer to enhance school engagement and communication. This role includes managing inquiries, supporting admissions, and ensuring effective communication between parents and the school. The ideal candidate is energetic, committed, and capable of fostering strong relationships with families.

Qualifications

• Bachelor's degree in any discipline.
• Bi-lingual candidates, especially Russian speakers, are an advantage.
• Excellent written and verbal communication skills.

Responsibilities

• Answer, screen, and forward incoming phone calls.
• Liaise with enrolled families and manage complaints.
• Coordinate and support parent/community events.

Skills

Communication

Customer Service

Negotiation

Numerical Aptitude

Bilingual (especially Russian)

Education

Bachelor's degree

Tools

CRM Systems

Computer Skills

Job description

Job Overview

About us:

Fortes Education has been a leading education provider in the UAE for over four decades, with premium international schools and nurseries that have experienced outstanding success and growth. Our schools offer the most innovative and character-building education in the Middle East region.

Our core ethos is Positive Education (PosEd), fostering active engagement in learning, celebrating character strengths, and encouraging children to build fulfilling relationships and seek meaning in their lives. We aim to develop happy learners, innovative thinkers, confident young adults, and lifelong learners who are resilient and possess a growth mindset.

About Regent International School – Inspiring Minds. Building Character.

With over 35 years of history, Regent International School is recognized as a leading and innovative school in the region and a global leader in Positive Education. We foster a close-knit community spirit, inspiring and empowering students while enriching the wider community.

Our school offers a premium education across various pathways, including the National Curriculum of England, GCSE/IGCSE, and 'A' Levels. We feature unique programmes in Environmental and Sustainability Studies, a world-class STEAM centre, mini-MBA programmes with Peter Jones Academy, and advanced AI, AR/VR experiences. Our school was rated 'Very Good' by the Dubai School Inspection Bureau and 'Outstanding' in the British Schools Overseas inspection in 2019.

We invite applications to join our dynamic and innovative school.

Job Role

We are seeking an experienced and enthusiastic Receptionist & Parent Liaison Officer for Regent International School.

Main Accountabilities

1. Answer, screen, and forward incoming phone calls, providing basic information as needed.
2. Provide office support to ensure school efficiency and effectiveness.
3. Liaise with and nurture relationships with enrolled families, following the School Engagement lifecycle.
4. Maintain open communication with parents, addressing concerns, complaints, and feedback effectively and promptly, escalating when necessary.
5. Coordinate and support parent/community events to engage families in school activities.
6. Assist in the induction process through welcome packs and regular communication.
7. Act as the first point of contact for parental complaints, monitoring and escalating issues as needed.
8. Stay informed about Ministry of Education and KHDA regulations.
9. Participate in weekly meetings to address queries and concerns, conducting workshops and interventions.
10. Manage complaints, inquiries, and requests via CRM, logging all interactions.
11. Notify staff of visitor arrivals for meetings.
12. Greet and assist prospective parents and visitors, handling requests with professionalism.
13. Redirect queries related to academic and operational policies to appropriate departments.
14. Guide new families through their engagement process and assist with student transitions.
15. Support the admissions team with data entry and documentation for student registration.
16. Maintain records for attendance, evacuations, absences, lateness, early pickups, and surveys.
17. Conduct surveys and work with marketing to improve enrollment processes.
18. Support family exit interviews and feedback collection.
19. Manage mail, deliveries, and maintain security protocols.
20. Update calendars and schedule meetings.

Job Specification

1. Bachelor's degree in any discipline.
2. Excellent written and verbal communication skills.
3. Bi-lingual candidates, especially Russian speakers, are an advantage.
4. Strong customer service, negotiation skills, and numerical aptitude.
5. Proficiency in computer skills.
6. This is a local contract only.

Application Process

If you are passionate, energetic, and committed to making a difference, we invite you to apply. Join our evolving organization and contribute to our growth.

Apply online at: https://careers.forteseducation.com/CurrentOpening.aspx

Fortes Education is committed to safeguarding children and young people. All applicants will undergo vetting procedures, including an International Child Protection Certificate and police checks.