Receptionist and Admissions Assistant

GEMS Education; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in education is seeking a proactive Receptionist and Admissions Assistant to join their innovative team. This pivotal role involves creating a welcoming environment and supporting admissions processes as the school prepares for its grand opening in August 2025. The ideal candidate will excel in communication, organization, and customer service, ensuring a positive experience for visitors and prospective parents. With a focus on personalized learning and cutting-edge technology, this role offers the opportunity to contribute to a forward-thinking educational environment.

Qualifications

• Prior experience in a premium school setting is preferred.
• Exceptional verbal and written communication skills are essential.

Responsibilities

• Serve as the first point of contact for all visitors, ensuring a warm welcome.
• Assist the admissions team with scheduling and processing applications.
• Collaborate in organizing school events and open days.

Skills

Verbal Communication

Written Communication

Organizational Skills

Customer Service

Technical Proficiency

Education

Experience in a similar role

Tools

Microsoft Office Suite

Database Management Systems

Job description

Job Description

With a 65-year legacy of excellence and a global reputation as one of the largest and most awarded private education providers, GEMS Education integrates cutting-edge advancements through its extensive networks and high-level partnerships. Join the GEMS School of Research and Innovation, where significant investments in AI, robotics, and state-of-the-art facilities drive exceptional student outcomes in academics and well-being. As a leader in educational innovation, we offer a forward-thinking environment focused on personalised learning, holistic development, and the opportunity to shape the future of education.

At GEMS School of Research and Innovation, we provide a seamless educational journey from Pre-Prep + Prep to Sixth Form, enhanced by cutting-edge technology and a forward-thinking curriculum. In the Pre-Prep + Prep stages, we prioritise personalized learning through gamification and advanced technologies, alongside a strong emphasis on science, computing, reading, writing, and the arts. Our facilities include an innovation lab, specialist IT equipment, and programs in sports such as gymnastics, martial arts, basketball, and cricket. Emerging technologies like robotics, AI, machine learning, and VR/AR are integrated to enhance learning, including advanced Arabic provision.

In Secondary and Sixth Form, students benefit from tailored pathways with a wide range of GCSEs, A-levels in subjects like sciences, business, and fine arts, supported by university-linked lectures and industry placements. Advanced tools such as Web3/blockchain, drones, autonomous vehicles, and esports labs prepare students for future careers. Sixth Form further bridges school, university, and industry through global partnerships and cutting-edge technology, ensuring students excel academically while acquiring real-world skills.

GEMS School of Research and Innovation (SRI) is seeking a professional, organised, and proactive Receptionist and Admissions Assistant to join our team as we prepare for our grand opening in August 2025. This role is pivotal in creating a welcoming environment for all visitors and supporting our admissions processes.

Skills

Key Responsibilities:

1. Front Desk Management

• Serve as the first point of contact and respond to enquiries for all visitors, including VIP guests, prospective parents, and external partners, ensuring a warm and professional welcome.
• Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc.) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
• Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
• Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.

1. Administrative Support

• Assist the admissions team with tasks such as scheduling appointments, making calls to prospective parents, following up on required documentation, processing applications, and maintaining organised filing systems.
• Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
• Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
• Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.

1. Event Coordination

• Collaborate in organising and delivering school events, tours, and open days, ensuring seamless experiences for attendees.

Qualifications:

• Experience: Prior experience in a similar role in a premium school setting is preferred. Familiarity with admissions processes and front-of-house responsibilities is highly desirable.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to interact effectively with a range of stakeholders.
• Organisational Skills: Strong organisational abilities, attention to detail, and the capacity to manage multiple tasks simultaneously.
• Technical Proficiency: Competence in using office software, including Microsoft Office Suite, and experience with database management systems.
• Interpersonal Skills: A friendly and approachable manner, with a commitment to providing excellent customer service.

If you are a dedicated professional with a passion for education and possess the requisite experience, we invite you to apply for this important role at GEMS School of Research and Innovation.

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.