Receptionist & Administration Assistant - UAE National

Aspen Heights Educational Facilities Management Sole Proprietorship LLC; United Arab Emirates; On-site; AED 89,000 - 134,000; Full time

Job summary

Aspen Heights British School seeks a proactive receptionist to manage the front desk in the UAE. You will handle calls, welcome visitors, and sign them in while supporting admissions and daily office tasks.

You will maintain records, assist with attendance, liaise with parents and teachers, and help with events such as Open Days. The role requires professional communication and reliable administration in a school setting.

Qualifications

• Experience in front office responsibilities preferred.
• Ability to manage calls and visitor sign-in efficiently.
• Experience with school administration is a plus.

Responsibilities

• Provide high-quality reception service and manage calls and visitors.
• Communicate with parents about school life and attendance.
• Sign in visitors and issue badges; control access to the school.
• Assist with admissions tasks and open mornings.
• Maintain and update school information and records.
• Receive, sort and distribute mail and packages.
• Keep reception area tidy and update noticeboards daily.
• Support daily attendance and communicate with teachers.
• Handle letter requests and access to online student portals.
• Assist with Open Days, events and welfare matters.

Skills

Customer service

Communication

Organizational skills

Teamwork

Job description

Job Description Main Responsibilities:

Provision of high-quality reception service including the efficient and courteous management of incoming telephone calls and visitors in line with the school guidelines Communicates with parents regarding all aspects of school life including but not limited to receiving and passing on information, between parents and teachers, calling parents to ascertain reasons for pupils' absence Ensures that all visitors sign in and take a visitor badge where necessary. Control visitor access to the school Assists with all admissions related tasks, including preparations for and assistance at open mornings, taking calls and recording details of enquiries from prospective new families. Maintains and updates school information, records and databases. Receives, sorts and distributes all packages, deliveries and mail. Ensures that the reception area is kept smart and tidy and that noticeboards are kept up to date Ensuring marketing material is replenished daily Maintains daily student attendance and communicates with teachers to ensure completion of records. Communicates with parents for student attendance on daily basis Responds to parents' requests regarding letter requests, access to online student portals, etc. Maintain and update all administrative and information systems and processes as required, including retrieving and collating information to ensure delivery of an efficient reception and administrative service Deputize for absent colleagues as part of the office administrative team Assist with student first aid and welfare matters Attend appropriate Professional Development Courses Initiate to improve the front office environment Assist with Open Days, Prize Giving and other school functions and events

Health and Safety

Emphasizes the importance of safety in all areas of the curriculum, communicating to the pupils the importance of a responsible attitude towards personal safety, the safety of others and respect for Aspen Heights British School's property and equipment Safeguard Aspen students Take all necessary and reasonable precautions to protect students, equipment, materials, and facilities Assist in implementing all policies and rules governing student life and conduct Ensure that, all the necessary health and safety rules and procedures are being followed Maintain an awareness of all the health and safety measures to be taken when in school

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately. Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others. Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community. Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools. Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years' employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics.