Admissions Assistant (UAE National)

International Schools Partnership Limited; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

International Schools Partnership Limited in Abu Dhabi is seeking an Admissions Assistant to manage leads, convert enquiries into enrolments, and support day-to-day admissions operations across ISP campuses.

You will respond to enquiries within one working day, organise tours and events with school leaders, maintain enquiry databases and KPI reports, and provide outstanding customer service to families throughout the enrolment journey.

Qualifications

• Ability to promote the school effectively to prospective families.
• Warm, friendly, and approachable personality.
• Highly organised with strong attention to detail.
• Excellent written and verbal communication in English.
• Strong data coordination, analysis, and reporting skills.
• Commitment to safeguarding and promoting the welfare of children.

Responsibilities

• Manage leads and convert enquiries into enrolments to maximise student numbers.
• Respond to all new enquiries within one working day and arrange admissions meetings with the Principal or Head of School.
• Liaise with families throughout the admissions process and follow up on enquiries.
• Coordinate admissions events, tours, and recruitment activities with School Leaders.
• Maintain admissions records and KPI reports and analyse data to improve recruitment performance.

Skills

Enrolment promotion

Customer service

Data coordination

Interpersonal skills

ADEK knowledge

Multitasking

Tools

Microsoft Office

Student registration systems

CRM tools

Job description

Job Description

• Manage leads and convert enquiries into enrolments to maximise student numbers.
• Support lead generation and increase school awareness through school events and local community partnerships.
• Take an active role in the day-to-day admissions operations of the school.
• Respond to all new enquiries within one working day, answer questions, and arrange admissions meetings with the Principal or Head of School.
• Liaise with families throughout the admissions process, ensuring timely follow-up and effective management of enquiries.
• Follow up after admissions meetings and coordinate with the Registrar and Finance teams to ensure a smooth transition from offer to enrolment.
• Conduct parent tours and support admissions meetings as required.
• Manage and maintain the admissions appointment calendar, including follow-up on missed appointments.
• Ensure reception and welcome areas are prepared and provide a positive experience for prospective families.
• Coordinate and manage the admissions event calendar with School Leaders, including recruitment events and open days.
• Promote admissions events in collaboration with the Marketing team to maximise student recruitment.
• Maintain and update parent enquiry databases and admissions records.
• Participate in regular Admissions and Marketing meetings and share updates with School Leaders and ISP stakeholders.
• Contribute to the wider life and activities of the school community.
• Provide reception cover when required and support general school administration.
• Prepare and contribute to weekly KPI, capacity, enrolment, and admissions pipeline reports.
• Analyse admissions data and provide recommendations to improve recruitment performance.
• Serve as the primary point of contact for new enquiries received through multiple channels.
• Organise admissions meetings, open days, and recruitment events while delivering exceptional customer service throughout the enrolment journey.
• Review and update admissions documents, communication templates, parent communication platforms, and marketing materials to ensure accuracy and best practice.
• Work closely with parent-facing administrative teams to ensure excellent first impressions and a positive visitor experience.
• Provide ongoing support and communication to newly enrolled families, ensuring a high standard of after-sales care.

Admissions Assistant - Key Responsibilities

• Manage leads and convert enquiries into enrolments to maximise student numbers.
• Support lead generation and increase school awareness through school events and local community partnerships.
• Take an active role in the day-to-day admissions operations of the school.
• Respond to all new enquiries within one working day, answer questions, and arrange admissions meetings with the Principal or Head of School.
• Liaise with families throughout the admissions process, ensuring timely follow-up and effective management of enquiries.
• Follow up after admissions meetings and coordinate with the Registrar and Finance teams to ensure a smooth transition from offer to enrolment.
• Conduct parent tours and support admissions meetings as required.
• Manage and maintain the admissions appointment calendar, including follow-up on missed appointments.
• Ensure reception and welcome areas are prepared and provide a positive experience for prospective families.
• Coordinate and manage the admissions event calendar with School Leaders, including recruitment events and open days.
• Promote admissions events in collaboration with the Marketing team to maximise student recruitment.
• Maintain and update parent enquiry databases and admissions records.
• Participate in regular Admissions and Marketing meetings and share updates with School Leaders and ISP stakeholders.
• Contribute to the wider life and activities of the school community.
• Provide reception cover when required and support general school administration.
• Prepare and contribute to weekly KPI, capacity, enrolment, and admissions pipeline reports.
• Analyse admissions data and provide recommendations to improve recruitment performance.
• Serve as the primary point of contact for new enquiries received through multiple channels.
• Organise admissions meetings, open days, and recruitment events while delivering exceptional customer service throughout the enrolment journey.
• Review and update admissions documents, communication templates, parent communication platforms, and marketing materials to ensure accuracy and best practice.
• Work closely with parent-facing administrative teams to ensure excellent first impressions and a positive visitor experience.
• Provide ongoing support and communication to newly enrolled families, ensuring a high standard of after-sales care.

Skills, Qualifications And Experience

Competencies

• Ability to promote the school effectively to prospective families and support enrolment conversion.
• Warm, friendly, and approachable personality.
• Highly organised with strong attention to detail.
• Knowledge of relevant regulations, policies, and procedures.
• Ability to manage multiple priorities and work within strict deadlines.
• Proven ability to work independently and collaboratively with colleagues at all levels.
• Strong data coordination, analysis, and reporting skills.
• Skilled in the use of student registration and management systems.
• Excellent interpersonal skills, demonstrating tact, patience, and professionalism when dealing with stakeholders.
• Strong knowledge of ADEK requirements and eSIS filing processes.
• Positive attitude and enthusiasm for working with students, families, and colleagues.
• Calm and empathetic approach with an understanding of young people.
• Proficient in Microsoft Office applications.
• Ability to maintain accurate records and documentation.
• Experience preparing records, reports, and correspondence using spreadsheets and databases.
• Strong computer literacy skills.
• Excellent customer service and relationship management skills.
• Willingness to contribute positively as part of the school community.
• Strong sense of professionalism and integrity.
• Commitment to safeguarding and promoting the welfare of children.
• Excellent verbal and written communication skills in English.
• Collaborative team player with strong interpersonal skills.
• Effective behaviour management skills.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles. ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging. ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.