Receptionist - Abu Dhabi Capital Centre

Premier Inn Hotels - Middle East; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is looking for a Hotel Receptionist to welcome guests and manage check-in/check-out. The ideal candidate will have at least one year of experience in the Front Office, knowledge of Opera PMS, and strong Arabic communication skills. This position offers a competitive salary, benefits including medical insurance, and opportunities for career growth and development.

Benefits

Competitive salary

Accommodation

Transportation

Medical insurance

Air tickets

Work-life balance hours

Qualifications

• At least one year of experience as a Hotel Receptionist in the Front Office department.
• Knowledge of Opera PMS.
• Arabic language skills (speaking, reading, and writing).

Responsibilities

• Greeting and welcoming guests, visitors, and suppliers.
• Providing information on promotions and local activities.
• Processing payments accurately and managing reservations.
• Identifying corporate leads and building relationships.
• Promoting online presence and monitoring guest feedback.
• Performing general office duties and maintaining stock of supplies.
• Ensuring guest safety in accordance with safety procedures.

Skills

Customer-oriented approach

Excellent communication skills

Attention to detail

Flexibility

Ability to work under pressure

Teamwork

Organizational skills

Exceptional customer service

Tools

Opera PMS

Job description

About Us

Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in the UK, Germany, UAE, and Qatar. In the UAE, Premier Inn operates under a strategic partnership between Emirates Group and Whitbread PLC, aiming to expand the brand throughout the region. We make everyday experiences special for millions of customers and offer excellent career opportunities. Currently, we have 11 hotels in the Middle East with plans for new openings. We have received numerous industry awards and aim to add more.

Job Description

Your passion and energy will be essential as you welcome guests and assist with check-in and check-out. Your approachable manner will help manage guest expectations in a busy environment. Attention to detail is crucial, especially in managing payments and data entry for accurate reporting.

Main Responsibilities Include

• Greeting and welcoming guests, visitors, and suppliers, and answering calls warmly and promptly.
• Providing information on promotions, room rates, and local activities.
• Processing payments accurately following cash handling procedures and managing reservations and cancellations.
• Identifying corporate leads and building long-term relationships.
• Promoting online presence and customer feedback.
• Monitoring online guest feedback and exploring improvements.
• Performing general office duties such as correspondence, emails, and filing.
• Maintaining stock of supplies and stationeries.
• Communicating effectively with all departments regarding guest requests and complaints.
• Ensuring guest safety in accordance with safety procedures.

Requirements

Customer-oriented approach, excellent communication skills, attention to detail, flexibility, ability to work under pressure, teamwork, organizational skills, and exceptional customer service.

You must have / be:

• At least one year of experience as a Hotel Receptionist in the Front Office department.
• Knowledge of Opera PMS.
• Arabic language skills (speaking, reading, and writing).

Benefits

We offer a competitive salary, accommodation, transportation, medical insurance including dental, air tickets, and work-life balance hours. We support career growth and development within our company, fostering a culture aligned with our values, emphasizing internal promotion and a supportive environment.

If you are committed, driven, and eager to grow your career, click the "I'm interested" button to join our team!