Receptionist - Abu Dhabi Airport Business Park

Premier Inn Hotels - Middle East; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain is seeking a Hotel Receptionist in Abu Dhabi. The role requires excellent communication skills, attention to detail, and language proficiency, offering a competitive salary package with opportunities for career growth within the company.

Benefits

Accommodation

Transportation

Medical insurance (including dental)

Air tickets

Work-life balance

Qualifications

• At least one year of experience as a Hotel Receptionist.
• Knowledge of Opera PMS.
• Proficiency in Arabic (speaking, reading, and writing).

Responsibilities

• Greet and welcome guests, manage check-in/check-out.
• Handle payments and process reservations accurately.
• Communicate with departments regarding guest requests.

Skills

Communication skills

Attention to detail

Organizational skills

Tools

Opera PMS

Job description

About Us

Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in the UK, Germany, UAE, and Qatar. Our hotels in the UAE operate under a strategic partnership between Emirates Group and Whitbread PLC, aimed at expanding the Premier Inn brand in the region. We strive to make everyday experiences special for millions of customers and offer excellent career opportunities. Currently, we have 11 hotels in the Middle East with plans for new openings. We have received numerous industry awards and aim to add more.

Job Description

Your passion and energy will shine as you welcome guests and assist with check-in and check-out. Your friendly manner will help manage guest expectations in a busy environment. With attention to detail, you will follow procedures meticulously. Managing payments will be second nature, supported by strong data entry skills for accurate reporting.

Main Responsibilities Include

• Greet and welcome guests, visitors, and suppliers, answering calls warmly and promptly.
• Address guest inquiries and provide information on promotions, room rates, and local activities.
• Handle payments following cash handling procedures and process reservations and cancellations accurately.
• Identify corporate leads and foster long-term relationships.
• Promote online presence and gather customer feedback.
• Address online guest feedback and suggest improvements.
• Perform general office duties, including correspondence, emails, and filing, to ensure smooth reception operations. Maintain stock of supplies and stationeries.
• Communicate effectively with all departments regarding guest requests and complaints.
• Ensure guest safety in accordance with safety procedures and guidelines.

Requirements

Customer-oriented approach

• Excellent communication skills
• Strong attention to detail
• Flexible, adaptable, and able to work under pressure
• Ability to work independently and as part of a team
• Proactive with excellent organizational skills
• Commitment to providing exceptional customer service

You must have / be

• At least one year of experience as a Hotel Receptionist in a Front Office department
• Knowledge of Opera PMS
• Proficiency in Arabic (speaking, reading, and writing)

Benefits

We offer a competitive salary package, accommodation, transportation, medical insurance (including dental), air tickets, and work hours that promote work-life balance. We support career growth and development within our company, fostering a culture that values our core principles. We believe in promoting from within and creating a supportive environment where our team can thrive and achieve their dreams.

If you are committed, driven, and eager to develop your career, click on the "I'm interested" button to join our team!