Receptionist

Excellerate; United Arab Emirates; On-site; AED 48,000 - 60,000; Full time

Job summary

A leading real estate services firm is seeking a Receptionist to manage the client Reception desk. This role demands exceptional customer service, strong communication skills, and proficiency in Microsoft applications. The candidate will oversee visitor access, handle calls, and provide administrative support as needed.

Qualifications

• Experience in front desk or administration.
• Effective English communication skills required.
• Proficient in Microsoft applications.

Responsibilities

• Manage the client Reception desk and handle calls professionally.
• Coordinate refreshments for meetings and assist with video conferences.
• Maintain security standards and assist in administrative tasks.

Skills

Customer service

Communication

Problem-solving

Time management

Teamwork

Tools

Outlook

Word

PowerPoint

Excel

Job description

CBRE Excellerate is a leading real estate services firm that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. We are seeking a professional to manage the client Reception desk, delivering excellent customer service in line with Service Level Agreements.

KEY RESPONSIBILITIES

RECEPTION

• Ensure calls are handled in a welcoming, courteous, and professional manner, anticipating needs where possible.
• Provide superior customer service at all times.
• Coordinate serving coffee/tea and water in meeting rooms, and assist with dial-in video conference calls if required.
• Direct visitors to respective departments after reviewing their information and requirements, maintaining integrity.
• Be polite, helpful, and cooperative with clients, visitors, and contractors.
• Act as a Helpdesk for staff complaints and inform the Facilities Manager accordingly.
• Assist staff in preparing new access, landlord access, parking cards, and other requests as needed.
• Handle guest valet parking validations.
• Maintain security and safety standards by recording visitors in the logbook, escorting them, and ensuring contractors have appropriate access.
• Administer the booking system for conference and workrooms, ensuring they are ready for use.
• Ensure received invoices are sent for approval with cover sheets.
• Manage couriers and mails efficiently without delays.
• Adhere to all company policies, local regulations, and laws.
• Supervise the Office Assistants and Cleaners on respective floors.

FACILITIES / ADMINISTRATION

• Provide secretarial and administrative support as assigned by the Facilities Supervisor and EA.
• Report all accidents, occupational illnesses, and emergencies.
• Raise purchase orders in line with company requirements.

SKILLS REQUIRED

• Experience in front desk, administration, or related service environments.
• Effective English communication skills, both oral and written, including confident telephone manner.
• Experience in customer service and key skills in this area.
• Proficient in Outlook, Word, PowerPoint, and Excel.
• Strong problem-solving abilities.
• Ability to work under pressure.
• Excellent influencing skills.
• Team player with strong multi-tasking and time management skills.
• Effective communication with staff at all levels.