Receptionist

RIXOS; United Arab Emirates; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Receptionist to provide exceptional customer service and maintain a smooth flow in the reception area. This role involves answering calls, scheduling appointments, and managing patient records, ensuring a welcoming environment for all visitors. The ideal candidate will possess strong organizational skills and have the ability to handle multiple tasks efficiently. If you have a passion for customer service and enjoy working in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Experience as a Receptionist or similar role preferred.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following safety protocols.
• Schedules and confirms appointments and follow-up visits.

Skills

Organizational Skills

Multilingual Communication

Customer Service

Phone Handling

Education

High School Diploma

Job description

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Qualifications

Are you the right fit? The Suitable Talent

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required
• Additional foreign language is an asset (Russian and German Speaking).

Education: High School Diploma or equivalent.

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