Receptionist

German Experts Car Maintenance LLC; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive workshop in the UAE is seeking a Customer Service Representative with a strong background in customer care and operations. In this role, you will be responsible for managing communications, assisting customers, and providing administrative support. Ideal candidates should have at least 5 years’ experience in a customer service role within an automotive environment and possess good organizational skills. This position encourages female applicants and offers flexible working shifts.

Qualifications

• Minimum 5 years' experience in customer care within automotive.
• High school graduate or degree is an asset.
• Preference for female candidates.

Responsibilities

• Answer phone calls and manage communications.
• Provide administrative support and maintain calendars.
• Handle public inquiries and manage reception area.

Skills

Customer Care

Communication

Administration

Education

High School Diploma

Degree (asset)

Job description

Main Responsibilities:

Answer phone calls, screen and direct calls to relevant personnel.
Dispatch customer service requests to advisors and track progress with customers.
Manage communication between customers, advisors, and service providers.
Relay messages and provide information to callers.
Direct visitors to their destinations and handle public inquiries.
Maintain knowledge of staff movements within the organization.
Provide administrative support and prepare correspondence.
Receive and organize mail and deliveries.
Schedule appointments and maintain a calendar system.
Ensure the reception area is tidy and well-maintained.
Work flexible shifts, including days and nights, based on management requirements.

Requirements:

A minimum of 5 years' experience in customer care and operations within an automotive workshop environment.
High school graduate or degree is an asset.
Female candidates are encouraged to apply.

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