Receptionist

IHA Forum; United Arab Emirates; On-site; AED 33,000 - 56,000; Full time

Job summary

IHA Forum is seeking a polished Receptionist to be the first point of contact in our UAE offices. You will greet visitors, answer calls, relay messages, and provide general information about our services while upholding security procedures and confidentiality.

In this role you will manage appointments, coordinate with departments, and support daily clerical tasks. The ideal candidate has 1–2 years in front-desk or customer-service roles, strong English and Arabic communication, and a

Qualifications

• High School Certificate required.
• 1–2 years in receptionist or front desk roles.
• Fluent English and Arabic communication.

Responsibilities

• Greet visitors, determine purpose, and direct to the right person/department.
• Answer and forward incoming phone calls professionally.
• Take and relay messages accurately when required.
• Manage incoming and outgoing calls and schedule coordination.
• Confirm appointments and meetings with accuracy.
• Provide general information about the organization and services.
• Keep reception area clean, organized, and presentable.
• Follow security procedures including sign-in and access control.

Skills

Bilingual (English/Arabic)

Education

High School Certificate

Job description

1. Job Purpose

The Receptionist is responsible for creating a professional and welcoming first impression for visitors, customers, and employees. The role serves as the first point of contact for the organization by handling incoming calls, assisting visitors, and ensuring smooth communication and administrative support while adhering to company security procedures.

2. Core Responsibilities

• Greet visitors, determine the purpose of their visit, and direct them to the appropriate person or department.
• Answer and forward incoming phone calls professionally and efficiently.
• Take and relay messages accurately when required.
• Manage incoming and outgoing calls.
• Confirm appointments and meetings.
• Provide general information about the organization, services, and departments to visitors and callers.
• Ensure the reception area is clean, organized, and presentable at all times.
• Follow company security procedures, including visitor registration, sign-in processes, and access control requirements.
• Support general administrative and clerical tasks as assigned.

Educational Qualifications

• High School Certificate

Experience

• 1 to 2 years of experience in a receptionist, customer service, front desk, or administrative support role.

Skills & Competencies

• Good communication skills in both English and Arabic (spoken and written).
• Strong customer service and interpersonal skills.
• Professional appearance and manner.
• Good organizational and time management skills.
• Ability to handle multiple tasks and prioritize work effectively.
• Attention to detail and accuracy in record-keeping.
• Ability to maintain confidentiality and professionalism at all times.