Receptionist

Hyde Johannesburg Rosebank; Ras Al Khaimah; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Receptionist to join their team. In this role, you will ensure high-quality customer service while managing daily operations at the front desk. Your responsibilities will include answering phone calls, scheduling appointments, and maintaining a tidy reception area to create a welcoming environment for guests. This position offers a unique opportunity to grow within a luxury hotel chain, where your contributions will be valued and recognized. If you are passionate about providing excellent service and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Wettbewerbsfähiges Gehalt

Kostenlose Mahlzeiten

Urlaubsvergünstigungen

Krankenversicherung

Qualifications

• Erfahrung als Empfangsmitarbeiter oder ähnliche Rolle bevorzugt.
• Starke Kundenservice- und Organisationsfähigkeiten erforderlich.

Responsibilities

• Sicherstellung eines hohen Kundenservice-Standards und Einhaltung der Sicherheitsprotokolle.
• Bearbeitung von Anrufen und Terminvereinbarungen.

Skills

Kundenservice

Organisationsfähigkeiten

Multitasking

Fremdsprachenkenntnisse (Russisch, Deutsch)

Education

High School Diploma oder gleichwertig

Job description

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner, changing the concept of a real luxury by giving a new meaning to the all-inclusive holiday concept through providing a unique experience.

Salaries And Benefits

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets/benefits provided by the hotel
• Medical Insurance Provided

Job Description
What would you do? – The Specifics

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Qualifications
Are you the right fit? – The Suitable Talent

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.
• Additional foreign language is an asset (Russian and German Speaking).

Education: High School Diploma or equivalent.