Receptionist

Fairmont Hotels & Resorts; Ras Al Khaimah; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Receptionist to ensure high-quality customer service and smooth operations at the front desk. This role involves managing customer inquiries, scheduling appointments, and maintaining a tidy reception area. The ideal candidate will possess strong organizational and communication skills, and a passion for delivering exceptional service. Join a team that values growth and learning, and contribute to creating memorable experiences for guests in a luxurious setting. This is an exciting opportunity to be part of a forward-thinking company that redefines hospitality.

Benefits

Competitive Salary

Duty Meals Provided

Vacation Tickets/Benefits

Medical Insurance Provided

Qualifications

• 0-2 years of related experience or training preferred.
• Experience as a receptionist or front office representative is a plus.

Responsibilities

• Ensure high-quality customer service while following safety protocols.
• Schedule and confirm appointments, follow-up visits, and classes.
• Keep the reception area tidy and maintain inventory of office supplies.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Multitasking

Foreign Language Skills (Russian, German)

Education

High School Diploma or equivalent

Job description

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner, changing the concept of real luxury by giving a new meaning to the all-inclusive holiday concept through providing a unique experience.

Salaries and Benefits

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets/benefits provided by the hotel
• Medical Insurance Provided

Job Description

What would you do? – The Specifics

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits, and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Qualifications

Are you the right fit? – The Suitable Talent

• Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.
• Additional foreign language is an asset (Russian and German Speaking).

Education: High School Diploma or equivalent.