Receptionist

Hyatt; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the hospitality sector is looking for a customer service representative to join their team in Dubai. You will be responsible for greeting guests, managing reservations, and providing information about the venue. Ideal candidates should have strong communication skills, a positive attitude, and a basic understanding of hospitality operations. This role offers an excellent opportunity for growth within a dynamic environment.

Qualifications

• Strong customer service and communication skills.
• Experience with scheduling and systems.
• Basic knowledge of golf terminology and academy operations.

Responsibilities

• Greet and welcome members and guests.
• Accept reservations and payments.
• Maintain records of lost and found items.

Skills

Customer Service

Communication

Organizational Skills

Administrative Skills

Scheduling

Tools

Point-of-Sale (POS)

Job description

• To greet and welcome members and guests with a smile and to offer correct information regarding membership details, dress code, policies, restaurant timings, age restriction for children at the fine dining, points of interest and entertainment during special days.
• To receive guests for management staff and direct them according to prior appointments.
• To always ensure to have sufficient membership forms, brochures, first aid kit and any other details pertaining to reception.
• Accept reservations and cancellations (when the restaurants are closed) according to procedure for both restaurants and inform the caller when taking the booking about the dress code, policy of children and repeat the reservation details.
• To accept payments from members & guests.
• To maintain records of lost and found items and to inform the Duty Manager if any valuable items are found.
• Have a fair knowledge of the first aid kit, emergency telephone numbers, fire exits and assembly points. Contact the security control room first for all emergencies.
• When writing log entries, make sure the entries are legible and with details. Keep a copy of daily club activities such as functions, tournaments, trainings etc.
• Strong customer service and communication skills – Able to greet clients warmly, handle inquiries, and assist with bookings in a professional manner.
• Experience with scheduling and systems – Familiarity with point-of-sale (POS)
• Basic knowledge of golf terminology and academy operations – Understanding of golf lesson formats, equipment, and academy services to assist clients effectively.
• Administrative and organizational skills – Capable of handling phone calls, emails, data entry, and keeping records accurately and efficiently.
• Professional appearance and positive attitude – Represents the academy brand to guests, students, and parents with a polished and friendly demeanor.