Receptionist

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description:

Main responsibilities include:

1. Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
2. Answer guest related queries and provide information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests.
3. Ensure payments are made according to the cash handling procedures and process accurately and efficiently all reservations and cancellations.
4. Identify corporate leads and build long-term relationships.
5. Drive online name mentions and promote customer feedback.
6. Understand the online guest's feedback and explore options for improvement.
7. Carry out general office duties, including correspondence, emails, and filing to ensure the smooth running of the reception area. Maintain appropriate stock of supplies and reception stationeries.
8. Effectively communicate with all departments on all guests' requests and complaints for smooth service delivery.
9. Ensure safety of all guests in line with the safety procedures and guidelines.

Requirements:

1. Customer-oriented approach.
2. Excellent communication skills.
3. Strong attention to details.
4. Flexible, agile, and able to work under pressure.
5. Ability to work both independently and in a team.
6. Proactive and excellent organizational skills.
7. Ability to provide exceptional customer service to our guests.

You must have/be:

1. Minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.
2. Knowledge of Opera (PMS).
3. Arabic Language - speaking, writing, and reading.