Receptionist

Accor; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dynamic Receptionist to join their team at Delano Dubai. In this pivotal role, you will be the first point of contact for guests, creating a warm and welcoming atmosphere that sets the tone for their stay. Your responsibilities will include managing check-ins, reservations, and guest inquiries, all while delivering exceptional service that reflects the hotel's commitment to luxury. This is an exciting opportunity to be part of a vibrant team dedicated to providing memorable experiences in an ultra-luxury environment. If you have a passion for hospitality and a flair for guest relations, this role is perfect for you.

Benefits

Growth Opportunities

Collaborative Culture

Employee Benefits

Qualifications

• Proven track record in luxury hospitality with exceptional service delivery.
• Strong communication and interpersonal skills for guest engagement.

Responsibilities

• Greet guests warmly and manage the check-in process smoothly.
• Handle reservations and special requests efficiently.

Skills

Communication Skills

Interpersonal Skills

Problem Solving

Guest Service

Education

Bachelor’s degree in Hospitality Management

Tools

Hotel Management Software

Job description

Company Description

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.

Job Description

Summary:

Join us at Delano Dubai, where luxury meets modern hospitality! As our Receptionist, you’ll be the first face our guests see, setting the stage for an unforgettable experience. Your role is all about making guests feel welcome and ensuring they feel at home from the moment they arrive.

Key Responsibilities:

• Warm Welcome: Greet guests with a smile and provide a smooth check-in process, making every arrival feel special.
• Reservations Guru: Manage reservations with ease, accommodating special requests and keeping everything organized for a seamless stay.
• Guest Experience: Share insider tips about our luxurious amenities and local hotspots, helping guests make the most of their time with us.
• Administrative Whiz: Handle clerical tasks with precision, from managing communications to keeping records up to date.
• Billing Expert: Process payments accurately and address any questions with transparency and care.
• Team Player: Collaborate with colleagues across departments to ensure a cohesive and top-notch guest experience.
• Problem Solver: Address guest concerns with grace, turning challenges into opportunities for outstanding service.
• Brand Ambassador: Uphold the Delano standard in every interaction, making sure each guest feels valued and part of our unique community.

Qualifications:

• Luxury Experience: You have a proven track record in a luxury hospitality environment, showcasing your ability to deliver sophisticated and discreet service that exceeds guest expectations.
• Exceptional Skills: Your communication and interpersonal skills are exemplary, allowing you to engage with guests in a refined manner that enhances their experience.
• Operational Knowledge: You’re proficient in luxury hotel operations and management software, with a solid understanding of sophisticated service protocols that ensure smooth operations.
• Educational Background: A relevant educational qualification, such as a Bachelor’s degree in Hospitality Management or equivalent experience, is preferred, aligning with our commitment to excellence.
• Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity—we want you to bring your unique self. Embracing diversity in all its forms, we provide opportunities for our personal and professional growth. If you have passion, the right attitude, and that essential spark, together, we can create memorable experiences.

As a Receptionist, you will be the welcoming face of Delano Dubai, playing a vital role in creating a luxurious and seamless experience for our guests. Your commitment to providing exceptional service will be key in maintaining the hotel’s reputation for elegance and sophistication.

Additional Information

Why Join Us:

• Shape the future of an ultra-luxury hotel where your ideas and energy make a big splash.
• Dive into a culture that’s all about growth, collaboration, and having a blast along the way.
• Score sweet perks and benefits that celebrate your rockstar status in hospitality.

Apply Now:

If you're a dynamic Receptionist ready to make your mark in luxury hospitality, we want to hear from you! Send your resume and a compelling cover letter outlining why you’re the perfect fit for Delano Dubai.