Receptionist

Meliá Hotels International; Dubai; On-site; AED 25,000 - 40,000; Full time

Job summary

A leading hotel in Dubai is seeking a Front Office Associate to support operations and ensure outstanding guest experiences. The role involves check-in and check-out, billing, and promoting service excellence while working in a dynamic hotel environment. Ideal candidates will have strong communication skills and leadership abilities, with a commitment to service excellence.

Qualifications

• Strong communication skills required.
• Proactive planning and adherence to hotel policies.
• Leadership in upholding brand standards.

Responsibilities

• Oversee Front Office operations and ensure guest satisfaction.
• Handle check-in/check-out processes and billing accurately.
• Manage guest feedback and promote service excellence.

Skills

Communication

Customer Service

Leadership

Job description

Located in the iconic Opus by Omniyat, ME Dubai is the first ME by Meliá hotel in the Middle East and the only hotel in the world designed inside and out by the late Dame Zaha Hadid. Nestled in the heart of the Burj Khalifa district, ME Dubai features 93 rooms and suites, with Central Cosmo Tapas and Bar as its signature F&B outlet.

The role supports the Front Office Supervisor in overseeing Front Office operations, ensuring efficiency, profitability, and adherence to quality standards to maximize guest satisfaction. It involves delivering exceptional service at check-in and check-out, handling billing and payment processes accurately, maintaining knowledge of hotel procedures and facilities, and coordinating effectively with other departments. The position requires proactive planning, strong communication skills, and strict adherence to hotel policies related to safety, security, and customer service. It also includes managing guest feedback, promoting service excellence, and supporting colleagues across functions to ensure smooth operations. Additionally, the role demands leadership in upholding brand standards, fostering strong internal and external relationships, and continually identifying opportunities for operational improvement and team development. This position includes working night shifts on a rotational basis to ensure 24 / 7 front desk coverage.