Receptionist

Hilton Hotels; Dubai; On-site; USD 24,000 - 36,000; Full time

Job summary

Hilton Dubai Palm Jumeirah seeks a Receptionist to provide exceptional reception services and ensure a positive guest experience. This role involves handling check-ins and check-outs, managing guest queries, and adhering to hotel protocols, within a dedicated team focused on delivering first-rate service.

Qualifications

• Previous experience in a customer-focused role is preferred.
• Demonstrates a positive attitude and strong communication skills.
• Able to work independently and as part of a team.

Responsibilities

• Provide efficient reception experience for guests including check-in/out.
• Achieve positive outcomes from guest queries.
• Maintain knowledge of hotel services and promote them effectively.

Skills

Customer Service

Communication Skills

IT Skills

Education

High School Certificate or Equivalent

Job description

At Hilton Dubai Palm Jumeirah, a Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As a Receptionist, you will:

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures as required.
• Keep the Front Office Manager and Reception Supervisors informed of relevant guest feedback and departmental updates.
• Demonstrate high levels of customer service at all times.
• Attend training courses as required and assist with Night Team training and development.
• Maintain knowledge of hotel room categories, rates, packages, promotions, and general hotel information.
• Maximize room occupancy and promote hotel services through up-selling techniques.
• Follow proper procedures for accepting foreign currencies, credit cards, and cash, in line with hotel policy.
• Comply with hotel security, fire regulations, and health and safety laws.
• Operate front of house equipment and property management systems according to policies and procedures.
• Follow brand standards and assist other departments when necessary.

Desired Candidate Profile

What are we looking for?

Ideal candidates will:

• Have previous experience in a customer-focused role.
• Possess a high school certificate or equivalent.
• Demonstrate a positive attitude and strong communication skills.
• Be committed to delivering excellent customer service.
• Be able to work independently and as part of a team.
• Have competent IT skills.

It is advantageous if candidates have experience in cash handling.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites. For nearly a century, Hilton has provided exceptional service and amenities to travelers worldwide. Our team is dedicated to creating remarkable hospitality experiences every day. Join us and be part of a team that values warmth, service, and excellence.