Receptionist

Al Khayyat Investments (AKI); Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading company in Dubai is seeking a detail-oriented receptionist to be the first point of contact for clients. Responsibilities include greeting visitors, managing calls, handling mail, and assisting with travel arrangements. The ideal candidate will demonstrate excellent customer service skills and proficiency in Microsoft Office applications.

Qualifications

• Experience in handling travel arrangements.
• Proven ability to provide high standard customer service.

Responsibilities

• Greet clients and handle telephone calls.
• Manage inbound and outbound mail.
• Assist with travel arrangements and administrative tasks.

Skills

Problem Solving

Customer Service

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

JOB PURPOSE:

Greet clients for both telephone calls and visits to the business. Responsibilities include answering incoming calls, taking messages, and directing calls. The ideal candidate is a detail-oriented team player and the first point of contact for visitors. Assigned duties also include managing inbound and outbound mail, administrative work, and general clerical support.

KEY ACCOUNTABILITIES:

• Assist visitors, customers, and suppliers.
• Handle queries and complaints via phone.
• Transfer calls as necessary.
• Arrange international calls as necessary.
• Take and pass messages to the appropriate staff promptly.
• Receive, sort, distribute, and dispatch daily mail.
• Handle travel arrangements such as flight tickets, hotel accommodations, travel insurance, and visa appointments if necessary.
• Process travel claims and reimbursements.
• Coordinate internal and external events.
• Maintain safety and hygiene standards of the reception area.
• Prepare purchase orders.
• Assist colleagues with administrative tasks.
• Prepare local and international couriers for the Administration & MD’s office.

EXPERIENCE, QUALIFICATIONS & SKILLS:

• Efficient problem solving.
• High standard customer service.
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint.
• Good knowledge of travel arrangements.