Receptionist

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Receptionist / Switchboard Operator has the responsibility to deliver a friendly, efficient customer service and to create a warm and welcoming atmosphere for employees and guests.

What You'll Be Doing

Key Responsibilities:

1. Takes responsibility for the reception area, ensuring the reception area is tidy and presentable.
2. Receives and welcome Guests and advise the relevant internal stakeholders of the guest/visitor’s arrival timeously.
3. Answers, screens and redirects incoming calls.
4. Routes emergency calls, forwarding them to the appropriate internal stakeholders, ensuring that the call reaches the appropriate person.
5. Performs administrative duties such as typing, capturing and updating information on the relevant systems.
6. Sorts mail and packages when required.
7. Manages all logistics relating to public meeting rooms.
8. Ensures that detailed messages are passed on to relevant persons immediately.
9. Screens walk-in clients/guests.
10. Establishes and maintains an electronic/manual diary for scheduled appointments.
11. Handles queries related to the company’s products, services and/or people.
12. Performs any other related task as required.

Knowledge and Attributes:

1. Proactive individual with a positive attitude towards work.
2. Displays interpersonal skills used to deal effectively with internal and external stakeholders.
3. Ability to exercise sound judgement and display the ability to deal effectively with conflict.
4. Excellent telephone etiquette.
5. Excellent communication skills and able to listen effectively.
6. Professional attitude and appearance.
7. Excellent organizational skills.
8. Customer service attitude.
9. Ability to prioritize tasks and handle multiple tasks simultaneously.
10. Ability to remain calm and able to make quick decisions.

Academic Qualifications and Certifications:

1. Relevant secondary qualification or equivalent.

Required Experience:

1. Relevant demonstrated working experience in a similar position.
2. Relevant demonstrated working experience in a related environment.
3. Relevant demonstrated experience handling a multi-line switchboard.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.