Receptionist

GEMS Education; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a forward-thinking educational institution dedicated to providing exceptional customer service. In this role, you will be the welcoming face of the school, ensuring that all visitors and callers receive the information they need. Your ability to handle multiple tasks and proficiency in secretarial duties will be essential in supporting the Front of House team. This position offers a unique opportunity to contribute to a positive school environment while promoting the welfare of students and staff. If you are passionate about customer service and education, this role is perfect for you.

Qualifications

• Proficient in secretarial tasks and computer skills.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Provide comprehensive information to callers and visitors.
• Maintain a database for tracking calls and visitors.
• Support the Front of House team with administrative tasks.

Skills

Multi-tasking

Secretarial skills

Computer skills

Microsoft Office proficiency

Job description

Job Description

Key Responsibilities:

1. Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc.) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
2. Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
3. Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
4. Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
5. Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
6. Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
7. Attend staff meetings and serve on committees as required.

Skills

Job-Specific Knowledge & Skills:

1. Ability to multi-task and cope with peaks of demand.
2. Proficient secretarial and computer skills.
3. Advanced user of Microsoft Office an advantage.

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.