Receptionist

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description:

We are seeking a professional and courteous Emirati receptionist to join our medical center team. The ideal candidate will possess strong communication skills in both Arabic and English, have a keen eye for detail, and demonstrate a commitment to providing exceptional patient care. This role is vital for ensuring smooth operations within the medical center and delivering a positive experience for patients and visitors.

Responsibilities:

1. Patient Interaction:
   • Greet patients and visitors with a warm and professional demeanor.
   • Assist patients with check-in and check-out procedures.
   • Provide information about the medical center's services, policies, and procedures.
2. Appointment Management:
   • Schedule, reschedule, and cancel patient appointments efficiently.
   • Manage physician schedules and coordinate appointment times.
   • Ensure accurate and timely appointment reminders for patients.
3. Communication:
   • Answer and manage phone calls, addressing patient inquiries and directing calls to appropriate staff.
   • Communicate effectively in both Arabic and English to accommodate a diverse patient population.
4. Administrative Tasks:
   • Maintain and update patient records in the electronic health records (EHR) system.
   • Handle patient correspondence, including mail, faxes, and emails.
   • Perform general office duties such as filing, data entry, and managing office supplies.
5. Insurance and Billing:
   • Verify and process patient insurance information and claims.
   • Assist with billing inquiries and manage patient account transactions.
   • Provide information regarding payment options and financial policies.
6. Referral Coordination:
   • Schedule and coordinate patient referrals to specialists and other healthcare providers.
   • Ensure all necessary documentation and information are accurately conveyed.
7. Compliance and Confidentiality:
   • Adhere to local healthcare regulations, including HIPAA and UAE privacy laws.
   • Ensure patient confidentiality and secure handling of medical records.
8. Office Environment:
   • Maintain a clean, organized, and welcoming reception area.
   • Address any patient or visitor concerns promptly and professionally.

Qualifications:

• Education: High school diploma or equivalent; relevant certifications or diplomas in office administration or healthcare are a plus.
• Experience: Previous experience 1-3 years in a medical receptionist or administrative role is preferred.

Must Have:

• Good English Language Skills.
• Good Computer Skills.