Receptionist

Aldar Academies; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in education seeks a dedicated Front Desk Officer to provide exceptional customer service and administrative support. In this role, you will be the first point of contact for families and visitors, ensuring a welcoming environment while handling inquiries and managing attendance records. The ideal candidate will possess strong communication skills in both English and Arabic, with a focus on customer satisfaction in a diverse, multicultural setting. Join a dynamic team where your contributions will enhance the educational experience for students and families alike.

Qualifications

• Minimum two years experience in a similar role.
• Strong knowledge of customer service and office management.

Responsibilities

• Deliver high quality customer service to visitors and staff.
• Maintain accurate attendance registers and assist with admissions.

Skills

Customer Service

Communication Skills

Office Management

Interpersonal Skills

Proficient in Microsoft Office

Proficient in English and Arabic

Education

High School Certificate/Diploma

Bachelor Degree

Tools

PC

Photocopier

Microsoft Office

Outlook 365

Job description

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Purpose:

To act as a strong ambassador of the school by representing the institution in a professional manner through offering high quality customer service to families, children, visitors, and staff.

Key duties include:

1. Deliver high quality customer service to all visitors and staff, representing the Academy in a professional manner.
2. Greet visitors in a friendly and helpful manner.
3. Answer and respond to parent queries by imparting strong knowledge of key information about the Academy.
4. Offer guidance and assistance to parents on student registration and admissions process during the initial enquiry stage.
5. Ensure attendance registers are accurately maintained and all children are accounted for on a daily basis. Confirming with class teacher on the daily attendance for their class.
6. Completing class registers daily and recording details of late and absent students using Engage/relevant software. Accordingly, informing class teachers on absent students.
7. Contacting families in order to verify reasons for absent pupils.
8. Liaising with school nurse regarding medical absences.
9. Provide general clerical/administrative support such as updating attendance registers, photocopying, filing, faxing, filling standard forms, and responding to routine correspondences.
10. Undertake word-processing and other IT based tasks e.g., database entries, generating basic spreadsheets reports, internet research etc.
11. Produce lists/information/data as required e.g. class lists, staff and student contact details.
12. Sort and distribute mails and couriers.
13. Attend and participate in relevant meetings as required.
14. Answer, screen and forward incoming phone calls to appropriate school representative in a courteous and professional manner by following our standard telephone etiquette/protocol.
15. Ensure reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms and brochures).
16. Provide basic and accurate information in-person and via phone/email.
17. Assist Admissions team with in-bound and out-bound calls.
18. Log admissions enquiries into the MIS database.
19. Arrange transportation for visitors when required.
20. Provide accurate and comprehensive information about the school, including the curriculum, education level and tuition fees, when required.
21. Assist with tasks assigned as and when required by the School's SLT team.
22. Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.

REQUIREMENTS:

Minimum Qualifications: High School Certificate/Diploma or Bachelor Degree.

Minimum Experience: Two years experience in a similar role.

Job Specific Knowledge & Skills:

1. Proficient in operating PC, Photocopier, and various office machines.
2. Proficient in Microsoft Office programs, and Outlook 365.
3. Excellent communication skills in English and Arabic (written and oral).
4. Customer focused role in the region.
5. Strong interpersonal skills to aid in daily contact with parents in a diverse multi-cultural environment.
6. Excellent office management skills.

Company Industry:

• Education
• Training
• Teaching

Department / Functional Area:

• Chefs
• F&B
• Front Desk